That can possibly be an out-of-memory crashes where all available memory is used up.

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Thank you for the suggestion. I have toggled this on and off as suggested by others for the past few months. Didn't seem to make much of a difference, but I will give it a shot and post back with results when/if another crash occurs.

Note that Firefox will crash more easily if you disable the plugin-container process.

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

I enabled the plugin-container back. It was just something I read to try. Didn't work.

I also have updated my graphics card drivers within the last 1-2 months.

After trying your other suggestions, it still crashed again.

Here is the report ID.

b9a57030-44c0-45b3-9d72-afd9a2140704

Crash reports that don't start with BP- weren't automatically submitted to the crash reporting system. You can click on such reports in about:crashes to submit them manually.

That crash report has been submitted.

• https://crash-stats.mozilla.com/report/index/b9a57030-44c0-45b3-9d72-afd9a2140704
• Firefox 30.0 Crash Report [@ gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*) ]

That is an out-of-memory crash (96%)

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Yes, I tried that suggestion earlier and it still crashed after disabling it I'm afraid.

cor-el,

Then why no hyperlink and why no BP- as the prefix. I don't see enough crashes to get a real feel of the system or to see which were submitted and which ones weren't. IIRC, all the ones without the BP- showed .../about/throttling in the statusbar before I clicked on them. I was curious why the older ones going back 2 or 3 years had the BP- and many of the more recent ones didn't. In an attempt to learn a bit more about the crash reporting system..

You don't know whether a crash report without "bp-" has been submitted until you try to inspect the report. Sometime users seem to add the 'bp-" prefix themselves or maybe they omit the prefix and only post the UUID. I usually check them anyway (at one or two recent) to be sure that they aren't invalid crash IDs.

The bugs attached to crash reports with the [@ gfxContext::PushClipsToDT ] signature seem to be very specific (large fonts or zooming) and I'm not sure if they apply to the crashes that we seen here.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender:
  http://windows.microsoft.com/en-us/windows/using-defender
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

I ran all of the tests. Only one thing was found and removed using AdwCleaner. It was this:

HKLM\SOFTWARE\Classes\TypeLib\{AD79BAD6-9504-4F09-ACEC-7B319584A4C1}

I actually have also created a new profile before and it did work momentarily, but eventually the crashes started happening again. Shortly after.

I will make a new one though if that's what you would like me to try next.

Did you install any extensions in the new profile?

You can also try to disable all plugins as a test.

Try to set the Flash plug to click-to-play by setting the permissions for Flash to "Ask To Activate" in "Firefox/Tools > Add-ons > Plugins". That way you can activate the Flash plugin when you need it via the Lego block icon on the location bar.

Nope. As far as add ons go I used to have two or three. When it started crashing, I reset firefox and they've all since been removed in an attempt to stop them from happening. This dates back almost a year ago. After it still continued crashing, I made a new profile and as I stated, and it worked for a short period of time. After that though, the crashes went from once a day to three or four times a day.

All I've ever installed since then are shockwave and java. And I've done the complete uninstall of shockwave. Where you download the uninstaller and do it the correct way before reinstalling it. And I always update.

As far as the crashes themselves go.. I can't even pin point out what specifically causes them. They happen randomly. I know earlier you stated something about the memory, but usually all I have open is the browser itself. No additional programs except my anti-virus. It will still crash. It crashes when I'm using the computer, or I'll walk away computer and come back, and it has crashed then also.. It crashes when I have other programs open, or when I don't. There really doesn't seem to be any rhyme or reason behind it.

The only thing I can think is, I work from home. And keep certain pages up so that I can easily restore my sessions without having to save 100 bookmarks/search through history. Could there possibly be some sort of corruption with the session itself that causes it to continuously crash?