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print does not work

  • 2 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 13 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย marty

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Print function does not work. This may have co-insided with install of v 30 - i'm not sure. I can print from other browsers. I have reset FF to its default settings. I have reset print_printer in about:config. My prefs.js file does not have any lines starting with "print_" - most lines start with "user_pref". When I clik on print I get a 2 tone sound like "ding-dong" and I do not get the printer dialog box. I can print in all other programs. I don't know what to try next - uninstall and re-install?


Application Basics


Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adblock Plus Pop-up Addon Version: 0.9.2 Enabled: true ID: [email protected]

Name: avast! Online Security Version: 9.0.2018.95 Enabled: true ID: [email protected]

Name: Classic Theme Restorer Version: 1.2.1 Enabled: true ID: ClassicThemeRestorer@ArisT2Noia4dev

Name: DuckDuckGo Plus Version: 0.3.16 Enabled: true ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: LastPass Version: 3.1.40 Enabled: true ID: [email protected]

Name: Tabs on Bottom Version: 0.5 Enabled: true ID: [email protected]

Name: The Addon Bar (restored) Version: 3.2 Enabled: true ID: the-addon-bar@GeekInTraining-GiT

Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Skype Click to Call Version: 6.12.0.13601 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 30.0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1404086800 places.history.expiration.transient_current_max_pages: 80505 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Artisan_837(Network).print_bgcolor: false print.printer_Artisan_837(Network).print_bgimages: false print.printer_Artisan_837(Network).print_colorspace: print.printer_Artisan_837(Network).print_command: print.printer_Artisan_837(Network).print_downloadfonts: false print.printer_Artisan_837(Network).print_duplex: 1515870810 print.printer_Artisan_837(Network).print_edge_bottom: 0 print.printer_Artisan_837(Network).print_edge_left: 0 print.printer_Artisan_837(Network).print_edge_right: 0 print.printer_Artisan_837(Network).print_edge_top: 0 print.printer_Artisan_837(Network).print_evenpages: true print.printer_Artisan_837(Network).print_footercenter: print.printer_Artisan_837(Network).print_footerleft: &PT print.printer_Artisan_837(Network).print_footerright: &D print.printer_Artisan_837(Network).print_headercenter: print.printer_Artisan_837(Network).print_headerleft: &T print.printer_Artisan_837(Network).print_headerright: &U print.printer_Artisan_837(Network).print_in_color: true print.printer_Artisan_837(Network).print_margin_bottom: 0.5 print.printer_Artisan_837(Network).print_margin_left: 0.5 print.printer_Artisan_837(Network).print_margin_right: 0.5 print.printer_Artisan_837(Network).print_margin_top: 0.5 print.printer_Artisan_837(Network).print_oddpages: true print.printer_Artisan_837(Network).print_orientation: 0 print.printer_Artisan_837(Network).print_page_delay: 50 print.printer_Artisan_837(Network).print_paper_data: 1 print.printer_Artisan_837(Network).print_paper_height: 11.00 print.printer_Artisan_837(Network).print_paper_name: print.printer_Artisan_837(Network).print_paper_size_type: 0 print.printer_Artisan_837(Network).print_paper_size_unit: 0 print.printer_Artisan_837(Network).print_paper_width: 8.50 print.printer_Artisan_837(Network).print_plex_name: print.printer_Artisan_837(Network).print_resolution: 1515870810 print.printer_Artisan_837(Network).print_resolution_name: print.printer_Artisan_837(Network).print_reversed: false print.printer_Artisan_837(Network).print_scaling: 1.00 print.printer_Artisan_837(Network).print_shrink_to_fit: true print.printer_Artisan_837(Network).print_to_file: false print.printer_Artisan_837(Network).print_unwriteable_margin_bottom: 0 print.printer_Artisan_837(Network).print_unwriteable_margin_left: 0 print.printer_Artisan_837(Network).print_unwriteable_margin_right: 0 print.printer_Artisan_837(Network).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.default_personal_cert: Select Automatically

Graphics


Adapter Description: NVIDIA Quadro FX 500/600 PCI Adapter Drivers: nv4_disp Adapter RAM: Unknown Device ID: 0x032b DirectWrite Enabled: false (0.0.0.0) Driver Date: 8-2-2004 Driver Version: 6.5.7.3 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x10de windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Print function does not work. This may have co-insided with install of v 30 - i'm not sure. I can print from other browsers. I have reset FF to its default settings. I have reset print_printer in about:config. My prefs.js file does not have any lines starting with "print_" - most lines start with "user_pref". When I clik on print I get a 2 tone sound like "ding-dong" and I do not get the printer dialog box. I can print in all other programs. I don't know what to try next - uninstall and re-install? Application Basics ------------------ Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Adblock Plus Pop-up Addon Version: 0.9.2 Enabled: true ID: [email protected] Name: avast! Online Security Version: 9.0.2018.95 Enabled: true ID: [email protected] Name: Classic Theme Restorer Version: 1.2.1 Enabled: true ID: ClassicThemeRestorer@ArisT2Noia4dev Name: DuckDuckGo Plus Version: 0.3.16 Enabled: true ID: jid1-ZAdIEUB7XOzOJw@jetpack Name: LastPass Version: 3.1.40 Enabled: true ID: [email protected] Name: Tabs on Bottom Version: 0.5 Enabled: true ID: [email protected] Name: The Addon Bar (restored) Version: 3.2 Enabled: true ID: the-addon-bar@GeekInTraining-GiT Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8} Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Name: Skype Click to Call Version: 6.12.0.13601 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false dom.mozApps.used: true extensions.lastAppVersion: 30.0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1404086800 places.history.expiration.transient_current_max_pages: 80505 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Artisan_837(Network).print_bgcolor: false print.printer_Artisan_837(Network).print_bgimages: false print.printer_Artisan_837(Network).print_colorspace: print.printer_Artisan_837(Network).print_command: print.printer_Artisan_837(Network).print_downloadfonts: false print.printer_Artisan_837(Network).print_duplex: 1515870810 print.printer_Artisan_837(Network).print_edge_bottom: 0 print.printer_Artisan_837(Network).print_edge_left: 0 print.printer_Artisan_837(Network).print_edge_right: 0 print.printer_Artisan_837(Network).print_edge_top: 0 print.printer_Artisan_837(Network).print_evenpages: true print.printer_Artisan_837(Network).print_footercenter: print.printer_Artisan_837(Network).print_footerleft: &PT print.printer_Artisan_837(Network).print_footerright: &D print.printer_Artisan_837(Network).print_headercenter: print.printer_Artisan_837(Network).print_headerleft: &T print.printer_Artisan_837(Network).print_headerright: &U print.printer_Artisan_837(Network).print_in_color: true print.printer_Artisan_837(Network).print_margin_bottom: 0.5 print.printer_Artisan_837(Network).print_margin_left: 0.5 print.printer_Artisan_837(Network).print_margin_right: 0.5 print.printer_Artisan_837(Network).print_margin_top: 0.5 print.printer_Artisan_837(Network).print_oddpages: true print.printer_Artisan_837(Network).print_orientation: 0 print.printer_Artisan_837(Network).print_page_delay: 50 print.printer_Artisan_837(Network).print_paper_data: 1 print.printer_Artisan_837(Network).print_paper_height: 11.00 print.printer_Artisan_837(Network).print_paper_name: print.printer_Artisan_837(Network).print_paper_size_type: 0 print.printer_Artisan_837(Network).print_paper_size_unit: 0 print.printer_Artisan_837(Network).print_paper_width: 8.50 print.printer_Artisan_837(Network).print_plex_name: print.printer_Artisan_837(Network).print_resolution: 1515870810 print.printer_Artisan_837(Network).print_resolution_name: print.printer_Artisan_837(Network).print_reversed: false print.printer_Artisan_837(Network).print_scaling: 1.00 print.printer_Artisan_837(Network).print_shrink_to_fit: true print.printer_Artisan_837(Network).print_to_file: false print.printer_Artisan_837(Network).print_unwriteable_margin_bottom: 0 print.printer_Artisan_837(Network).print_unwriteable_margin_left: 0 print.printer_Artisan_837(Network).print_unwriteable_margin_right: 0 print.printer_Artisan_837(Network).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.default_personal_cert: Select Automatically Graphics -------- Adapter Description: NVIDIA Quadro FX 500/600 PCI Adapter Drivers: nv4_disp Adapter RAM: Unknown Device ID: 0x032b DirectWrite Enabled: false (0.0.0.0) Driver Date: 8-2-2004 Driver Version: 6.5.7.3 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x10de windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

การตอบกลับทั้งหมด (2)

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Those user_pref("print.printer_Artisan_837 .... preferences are what needs to be deleted, with Firefox closed.

I think that "ding-dong" error sound might be due to an old print job stuck in the print cache, though. Open the Windows Control Panel > Printers and Faxes and check the Status for that printer.

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Sorry for the delay in responding - busy time. Just deleted user_pref("print.printer_Artisan_837. Also printer status is "ready" Still have the same problem - no change. If I reinstall Firefox will my bookmarks toolbar be saved? Thanks, Marty