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ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

Acrobat Reader cannot open downloaded PDF

  • 2 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
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  • చివరి సమాధానమిచ్చినది tshaftel

tshaftel
tshaftel
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I downloaded my PayPal monthly statement PDF and Acrobat Reader can't open it, saying it is an unsupported file type or damaged. This also happens when I download a new copy of an earlier monthly statement that Acrobat can opens just fine. If I download these same statements using the Chrome browser, Acrobat Reader opens them just fine. Acrobat was able to open PDFs I downloaded from two other websites.

So it appears to be a problem with PDFs requested from PayPal using Firefox. I was unable to find a way to post this issue on PayPal's website, so I am posting it here in case anyone else has had the probem and was able to resolve it.

I am using Firefox 80.0 (64-bit), on Windows 10 Pro version 2004 build 19041.450, installed on 8/22/2020.

I downloaded my PayPal monthly statement PDF and Acrobat Reader can't open it, saying it is an unsupported file type or damaged. This also happens when I download a new copy of an earlier monthly statement that Acrobat can opens just fine. If I download these same statements using the Chrome browser, Acrobat Reader opens them just fine. Acrobat was able to open PDFs I downloaded from two other websites. So it appears to be a problem with PDFs requested from PayPal using Firefox. I was unable to find a way to post this issue on PayPal's website, so I am posting it here in case anyone else has had the probem and was able to resolve it. I am using Firefox 80.0 (64-bit), on Windows 10 Pro version 2004 build 19041.450, installed on 8/22/2020.

ఎంపిక చేసిన పరిష్కారం

Yes I did try opening in Firefox and it appeared to open Acrobat Reader, which failed to open the PDF--perhaps this is one of my settings somewhere.

I have to credit PayPal for getting back to me on a "we'll answer this chat when we can" delay. The suggestion was to do a custom transaction report and download the results as PDF. This worked. It would appear that PayPal's cookbook monthly statement download page is producing garbage when sending a PDF to Firefox, but their custom report feature is not. So let's close this thread as it is pretty clearly PayPal's problem.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (2)

cor-el
cor-el
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  • Top 10 Contributor
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You might have saved an error page or another HTML page.

Did you try to open the file in a Firefox tab ?

tshaftel
tshaftel ప్రశ్న యజమాని
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ఎంపిక చేసిన పరిష్కారం

Yes I did try opening in Firefox and it appeared to open Acrobat Reader, which failed to open the PDF--perhaps this is one of my settings somewhere.

I have to credit PayPal for getting back to me on a "we'll answer this chat when we can" delay. The suggestion was to do a custom transaction report and download the results as PDF. This worked. It would appear that PayPal's cookbook monthly statement download page is producing garbage when sending a PDF to Firefox, but their custom report feature is not. So let's close this thread as it is pretty clearly PayPal's problem.