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ఇంకా తెలుసుకోండి

Recovery Key does not work

  • 2 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 31 వీక్షణలు
  • చివరి సమాధానమిచ్చినది cor-el

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I just wiped my Windows 10 laptop and reinstalled Mozilla Firefox. I forgot the password. A month ago, I saved my recovery keys for my account. When I attempted to reset my password, it requests a recovery key or if I don't, will delete my history, bookmarks, and passwords. When I input the recovery key, it tells me incorrect. I have ~6 recovery keys and none of them work.

I need my bookmarks and passwords.

I just wiped my Windows 10 laptop and reinstalled Mozilla Firefox. I forgot the password. A month ago, I saved my recovery keys for my account. When I attempted to reset my password, it requests a recovery key or if I don't, will delete my history, bookmarks, and passwords. When I input the recovery key, it tells me incorrect. I have ~6 recovery keys and none of them work. I need my bookmarks and passwords.

న c104010 చే మార్చబడినది

ప్రత్యుత్తరాలన్నీ (2)

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Hello,

try to write to Bugzilla.

Best regards, David-Walczysko Volunteer supporter

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Quote: I have ~6 recovery keys and none of them work.

There is only one 32-digit recovery key, so you need to enter the full 32-digit key.

  • xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx

The recovery key is derived from the password of the Firefox account and thus will only work for the account where you generated this specific recovery key.