Today I lost all of my local folders when Thunderbird updated how do I retrieve them back as they were very important :/
Hello , today when Mozilla updated I lost all of my old local folders and they were extremely important , would they be lost indefinately?
ప్రత్యుత్తరాలన్నీ (3)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Application Basics
Name: Thunderbird Version: 52.4.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20171004092449 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (pop3) promail.ptd.net:995, SSL, passwordCleartext OUTGOING: , promail.ptd.net:587, alwaysSTARTTLS, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions Lightning, 5.4.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.4.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 3b4c786b-abdc-4e72-b51e-3813c3c96b3 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1511101641 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true security.sandbox.content.tempDirSuffix: {285fbe94-c192-4991-a0b6-f2a93e6a3036}
Graphics
GPU #1 Description: Intel(R) HD Graphics 520 Vendor ID: 0x8086 Device ID: 0x1916 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 22.20.16.4771 Driver Date: 8-13-2017
Features Direct2D: false DirectWrite: true (10.0.15063.674) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.6 3.28.6
NSS Util 3.28.6 3.28.6
NSS SSL 3.28.6 3.28.6
NSS S/MIME 3.28.6 3.28.6
I have this problem also. The number of items available to me are *much* less than the total size of my TB mail (in excess of 4 GB; MozBackup ceates a 18 GB backup). All of my folders listed by year from 2004 to present have disappeared.
Is this just an issue of indexing ?