In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Submitted Crash Reports Report ID Date Submitted 9a9fbf0f-7103-4688-b399-6ec0c7e23cfa 12/19/2016 10:44 PM 7f69f7fe-6d6d-45a2-b391-e9a24263f51c 12/19/2016 10:44 PM 57369e2a-1870-495a-8566-04f4d6837dab 12/19/2016 10:43 PM 9e09eebc-87b8-4d40-9d9c-979134d25338 12/19/2016 10:43 PM cccbcbe1-10d6-44c9-a325-a18a13787630 12/19/2016 10:43 PM 00e6e4a0-ef54-41e2-a6b0-7cbc85515241 12/19/2016 10:42 PM 122be567-eb02-484b-8190-aa402e785ff1 12/19/2016 10:42 PM 1d7a77a0-ff87-4522-a942-cd1e73894835 12/19/2016 10:41 PM 8ad974af-44ab-4e4b-8eda-bbd6dbbc64d5 12/19/2016 10:41 PM de2c3378-c6ee-4ad0-9601-eefb04faa700 12/19/2016 10:41 PM ac5831ef-3604-4066-b4e4-408851ab6653 12/19/2016 10:41 PM fff14b53-89b5-4c16-9f7a-96ad48f19a11 12/19/2016 10:41 PM 33ce7803-aabe-4348-bc9c-6e5fc4c550b5 12/19/2016 10:41 PM f7c9ca5d-2f9a-4a71-8e54-a5c54c964c1d 12/19/2016 10:41 PM 09f9ef17-aa3f-4a8a-892c-afd679c7d306 12/19/2016 10:41 PM

I tried the other things and nothing

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

I sent the report earlier

None of your crash reports were sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Submitted Crash Reports Report ID Date Submitted bp-0c34253d-c863-45fe-bc65-fcdaf2161222 12/21/2016 12:03 AM bp-dcdb3add-796b-4710-b88a-2f7e82161221 12/21/2016 12:03 AM bp-d9a11680-6601-4433-a023-d98172161222 12/21/2016 12:03 AM bp-a089a237-b167-40a5-9638-855812161221 12/21/2016 12:02 AM bp-bd4ca369-b468-4cae-8e50-83e1d2161222 12/21/2016 12:02 AM bp-c6ed3274-cd8b-467f-8e39-940052161221 12/21/2016 12:02 AM bp-f811294a-96e6-49c3-a59e-5e5652161222 12/21/2016 12:01 AM bp-6c585088-cd6b-4610-81e2-ef4282161222 12/21/2016 12:01 AM bp-64eee7c6-5c72-4856-b8a4-91e922161222 12/21/2016 12:01 AM bp-99fe8617-4980-4f4b-8433-5edf72161221 12/21/2016 12:00 AM

That go it. +++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 50.1.0 Build ID 20161208153507 OS Windows 10 OS Version 10.0.14393 +++++++++++++++++++++++++++++++++++++++ bp-0c34253d-c863-45fe-bc65-fcdaf2161222 bp-d9a11680-6601-4433-a023-d98172161222

Signature: npswf32_24_0_0_186.dll@0x3da24d

Process Type plugin Shockwave Flash Version: 24.0.0.186

IPSEng32.dll = Symantec Intrusion Detection

NPSWF32_24_0_0_186.dll = Shockwave Flash = Adobe Systems

This is for Sumo's Related Bugs 1323808 RESOLVED INCOMPLETE Startup crash in npswf32_24_0_0_186.dll@0x3da24d correlated to Flash 24.0.0.186 ++++++++++++++++++++++++++++++++++++++++++++ bp-dcdb3add-796b-4710-b88a-2f7e82161221

Signature: ReleaseData

IPSEng32.dll = Symantec Intrusion Detection

igd10iumd32.dll = NVIDIA D3D

This is for Sumo's Related Bugs 1145613 NEW --- Crash in [@ ReleaseData ] & [@ ReleaseData(void*, unsigned int)]

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

No updates. I am ready to just give up on Firefox, even though I like it the best. I even had trouble getting into the crash report without it crashing. I've had problems since I got the latest update of Windows 10- first I couldn't get online, (didn't recognize my supplier) now this.

You are not the first with problems with Win 10 updates.

Perhaps these can help; https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10

Did what they said, - still having Flash crashes, but not as often.