We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Reinstalled Thunderbird - can't add email accounts

  • 3 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది finitarry

more options

I reinstalled Windows 7 and reinstalled Thunderbird. Copied in the saved profile (as I have done several times)

The Gmail IMAP account works fine. The Yahoo mail account would send SMTP but not bring down POP mail. The status indicated connected to POP but nothing comes down.

I set up the account on another computer - Win 8, same AV - works fine. I created another Yahoo account. Set it up on the other computer. Worked. On problem computer. The create account wizard says invalid username or password and configuration could not be verified. The same happens on the problem computer with a new Gmail account. I cut and paste the email address and the password. I have turned off the AV email extension and Firewall.

Suggestions for next steps?

I reinstalled Windows 7 and reinstalled Thunderbird. Copied in the saved profile (as I have done several times) The Gmail IMAP account works fine. The Yahoo mail account would send SMTP but not bring down POP mail. The status indicated connected to POP but nothing comes down. I set up the account on another computer - Win 8, same AV - works fine. I created another Yahoo account. Set it up on the other computer. Worked. On problem computer. The create account wizard says invalid username or password and configuration could not be verified. The same happens on the problem computer with a new Gmail account. I cut and paste the email address and the password. I have turned off the AV email extension and Firewall. Suggestions for next steps?

ప్రత్యుత్తరాలన్నీ (3)

more options
more options

Thank you finitarry. I have tried these.

Any suggestions on why I can't add an account.

more options