Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Videos won't play

  • 4 ప్రత్యుత్తరాలు
  • 37 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది snerp

more options

Hi,

I have an issue watching videos, I can watch Youtube and Vimeo vids, but when it comes to news site such as BBC, CNN Global News, and most other sites with videos... their videos won't play. I checked on Chrome and Safari on the same computer and they work great.

The most common error message that appears is:

"Oops! Something went wrong. Please check your internet connection or try reloading the video. Otherwise, check out one of these related videos:"

I looked over your forum and tried all the solutions and none of them worked for me.

I'm using Firefox Ver. 30.0 on an iMac, plus I have the latest flash update installed.

I tried re-starting Firefox in "Safe Mode" and this did not work.

Hi, I have an issue watching videos, I can watch Youtube and Vimeo vids, but when it comes to news site such as BBC, CNN Global News, and most other sites with videos... their videos won't play. I checked on Chrome and Safari on the same computer and they work great. The most common error message that appears is: "Oops! Something went wrong. Please check your internet connection or try reloading the video. Otherwise, check out one of these related videos:" I looked over your forum and tried all the solutions and none of them worked for me. I'm using Firefox Ver. 30.0 on an iMac, plus I have the latest flash update installed. I tried re-starting Firefox in "Safe Mode" and this did not work.

ప్రత్యుత్తరాలన్నీ (4)

more options

Try to disable IPv6 (check for other possible causes as well).

more options

Nope that didn't work

more options

Make sure that the Flash player is used and not the HTML5 media player.

You can right-click the player to check this. In case of Flash you get the Flash player context menu.

more options

I checked and Flash and the Adobe Flash Player Settings, they are already checked. I did notice an error message when right clicking on a BBC News video, here is what it said when I clicked on it.

Error code : 3024 Severity : critical Description : All net connections failed Responsibility : Application

న snerp చే మార్చబడినది