Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Just updated and now videos won't load

  • 2 பதிலளிப்புகள்
  • 19 இந்த பிரச்னைகள் உள்ளது
  • 3 views
  • Last reply by cor-el

Everything was working fine until firefox updated, now no videos will load. I tried disabling adblock and clearing my cache that doesn't help. I first noticed this on youtube when the page loaded but the video won't play there is just a blank whit spot. The same thing happens with imbedded videos and on netflix.

Everything was working fine until firefox updated, now no videos will load. I tried disabling adblock and clearing my cache that doesn't help. I first noticed this on youtube when the page loaded but the video won't play there is just a blank whit spot. The same thing happens with imbedded videos and on netflix.

All Replies (2)

This seems to be problem with Flash Player, try reinstalling that.

Please let us know whether it is solved or not.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

Make sure that you allow the plugin-container process in the firewall.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.