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How do I make Firefox stop crashing and giving "not responding" messages. I don't want to reset it because I've got lots of extensions. Other browsers work fine

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  • Last reply by kobe

andrealmeneses
andrealmeneses
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Every few minutes it gives me a "not responding" message and/or it crashes. I've checked all my add-ons, they're all updated. I've tried accessing the same websites that crash on Firefox with other browsers and it works really well. I don't want to reset it as one of the troubleshooting solutions suggest because I'd rather change to another browser than having to re-install all my add-ons. Please, is there anything that can be done to fix this?

Every few minutes it gives me a "not responding" message and/or it crashes. I've checked all my add-ons, they're all updated. I've tried accessing the same websites that crash on Firefox with other browsers and it works really well. I don't want to reset it as one of the troubleshooting solutions suggest because I'd rather change to another browser than having to re-install all my add-ons. Please, is there anything that can be done to fix this?

All Replies (1)

kobe
kobe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. __________________________________________________________________________________

Also try to disable hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.