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I cannot access online statements for my credit card account when using firefox, but have no problem when using safari.

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  • Last reply by Swarnava Sengupta

When I attempted to check the monthly statement for my credit card account and clicked on "See statement", the next screen that appeared, which was labeled Online Statement", was blank. In the past, I have never had any problems with this. When I checked with the bank that issued the credit card, the representative I spoke with said that it was a browser issue and that, since I was working on a Mac, I should try using Safari. When I switched to Safari, I had no problem bringing up my statement. But I would prefer to be able to use Firefox to obtain information like this, since it's the browser I always use.

When I attempted to check the monthly statement for my credit card account and clicked on "See statement", the next screen that appeared, which was labeled Online Statement", was blank. In the past, I have never had any problems with this. When I checked with the bank that issued the credit card, the representative I spoke with said that it was a browser issue and that, since I was working on a Mac, I should try using Safari. When I switched to Safari, I had no problem bringing up my statement. But I would prefer to be able to use Firefox to obtain information like this, since it's the browser I always use.

All Replies (1)

Can you upgrade your browser to Firefox 12 and check?