Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

update for anazon prime vidio

  • 1 பதிலளி
  • 0 இந்த பிரச்னைகள் உள்ளது
  • Last reply by Paul

I have updated firefox over and over but video still wont play.

I have updated firefox over and over but video still wont play.

All Replies (1)

Hi,

Would you please take the following steps to help our team troubleshoot the issue further?

  • Open a new tab and type in about:logging into the URL bar.
  • Set the Logging preset to Media playback.
  • Click on the Start Logging button.
  • Reproduce the bug (go to the web site that is broken for you, play the media and make the bug happen in the browser).
  • Click on the Stop Logging button when you finish capturing the bug. A new tab will open with the Firefox Profiler information.
  • Click on the Upload Local profile menu in the top right corner of the Profiler page. Tick the check box next to include hidden threads in the dialog that shows up and then click the Upload button to submit the log.
  • Share the profiler link with us so we can investigate further. The link usually starts with https://share.firefox.dev.

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.