Almost every paid streaming service reports errors (Mac)
I have had an issue for months where streaming services like Netflix, Hulu, Max, and Amazon Prime will not work on Firefox. I am updated to the latest version, 127.0 (64-bit), and am able to successfully log in to these streaming services, but without fail get an error message when I attempt to stream a video. Netflix returns a F7531 error, Max returns an error code, and Prime Video says I cannot stream without the latest version of the browser even though I am up to date. I have restarted and updated Firefox multiple times, have toggled and uninstalled extensions and nothing has worked. The extensions I currently use are Auto Tab Discard, Google Analytics Opt-Out, Honey, Return Youtube Dislike, Search by Image, Shinigami Eyes, Sponsorblock for Youtube, UBlock Origin, To Google Translate, and Video DownloadHelper.
All Replies (3)
What version of Mac and Intel or M-chip? Show the issue(s) so that we can try to replicate. I have Prime, but on a mac from 2012.
jonzn4SUSE said
What version of Mac and Intel or M-chip? Show the issue(s) so that we can try to replicate. I have Prime, but on a mac from 2012.
I am on Big Sur version 11.7.10 with processor 1.8 GHz Dual-Core Intel Core i5.
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can check the connection settings and check for possible issues with a Proxy or VPN service.
- Settings -> General -> Network: Connection -> Settings
If you do not need to use a Proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.
See also:
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