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Firefox on android 12 crashes and hangs device

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  • Last reply by Paul

david_j_hoyle
david_j_hoyle
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When using android 12 Firefox on Nokia g60 the browser hangs and locks up phone. Does not happen immediately but after a few mins. https://standingstones.org/viewer.html?tour=-1

When using android 12 Firefox on Nokia g60 the browser hangs and locks up phone. Does not happen immediately but after a few mins. https://standingstones.org/viewer.html?tour=-1

All Replies (3)

Paul
Paul
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Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Applications then find Firefox in the list. In the section headed "Storage", selct the option to clear the cache (do not clear data!). Does this help?

Failing that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent "Socorro" link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

david_j_hoyle
david_j_hoyle கேள்வியின் உரிமையாளர்
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Hi,

Thanks for the response on this although it has not fixed the problem. Cleared the cache etc.

I'm running Android 12 with the Dec 2022 update. Firefox version is as follows:

109.1.1 (Build #2015927171), 8f4899e33+ AC: 109.1.1, 1dd31ba60c GV: 109.0-20230112150232 AS: 96.1.3

The site has some really large/wide images and hence maybe a memory leak or similar.

The following link cycles through a series of images and eventually the phone crashes.

https://standingstones.org/viewer.html?tour=-1&res=High

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent "Socorro" link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.