Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Dropbox file won’t open

  • 1 பதிலளி
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 6 views
  • Last reply by Terry

I downloaded Dropbox via Firefox and saved a document. I have my File Explorer set to open Dropbox files with Firefox. But … when I try to open my downloaded Dropbox file, Firefox opens, and I get a box that asks “Open File” or “Save File.” No matter which I click, a new screen opens with the exact same box, repeatedly. I have let computer sit, in case file was just loading slowly, but never does. I have uninstalled and reinstalled Dropbox several times, cleared Firefox cache, made sure my security allows downloads to Firefox. Can anyone help me? Let me add, the file in question is a family tree, and I was wondering if I might need to use something like Adobe Acrobat Reader as a third party location for opening this file. Thank you for any help you can provide.

I downloaded Dropbox via Firefox and saved a document. I have my File Explorer set to open Dropbox files with Firefox. But … when I try to open my downloaded Dropbox file, Firefox opens, and I get a box that asks “Open File” or “Save File.” No matter which I click, a new screen opens with the exact same box, repeatedly. I have let computer sit, in case file was just loading slowly, but never does. I have uninstalled and reinstalled Dropbox several times, cleared Firefox cache, made sure my security allows downloads to Firefox. Can anyone help me? Let me add, the file in question is a family tree, and I was wondering if I might need to use something like Adobe Acrobat Reader as a third party location for opening this file. Thank you for any help you can provide.

All Replies (1)

Surely the downloaded files are different file types (indicated by a suffix such as .pdf). You need to set file explorer to open such files with the applications you want to use. I don't remember "Dropbox files" as a type.