Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Update and ALL passwords, profile, info deleted - HELP!

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 3 views
  • Last reply by Terry

stringer.lc
stringer.lc
more options

Major issues after opening Firefox this morning - an update resulted in ALL my data being deleted. Hundreds of passwords, bookmarks, etc all gone. Infuriating is an understatement. It is impossible to get in touch with a real person at Firefox to troubleshoot this - what on earth am I meant to do to resolve this!?!?!?!

'''Major''' issues after opening Firefox this morning - an update resulted in ALL my data being deleted. Hundreds of passwords, bookmarks, etc all gone. Infuriating is an understatement. It is impossible to get in touch with a real person at Firefox to troubleshoot this - what on earth am I meant to do to resolve this!?!?!?!

All Replies (1)

Terry
Terry
more options

This article may help: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Do you have a folder on your desktop labelled something like "old Firefox data"?