Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why am I confronted with a blank page, after logging in, unless I disable my tracking blocker?

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by Wesley Branton

Starting Aug. 9th, I have not been able to get on the page that lists my prescription medication, unless I disable my tracking blocker add-on. When I do this, a bunch of trackers swarm in like hornets and plant tracking cookies. Customer service speculates that the blocker is not allowing the website to read their cookie. Is there a way to free up that cookie without losing my Do-Not-Block protection?

Starting Aug. 9th, I have not been able to get on the page that lists my prescription medication, unless I disable my tracking blocker add-on. When I do this, a bunch of trackers swarm in like hornets and plant tracking cookies. Customer service speculates that the blocker is not allowing the website to read their cookie. Is there a way to free up that cookie without losing my Do-Not-Block protection?

All Replies (1)

Some websites will not function properly with tracking protection or adblocking add-ons enabled. You will either need to disable the add-on when visiting that website or add that website to the add-ons whitelist.

Every add-on is different, so it would probably be best if you contacted the developer of the add-on for more information on how to add the website to the list of exceptions.