We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can not opening a website from the address bar unless I control+reload twice.

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 5 views
  • Last reply by cor-el

This started happening around mid October 2014. If I type a URL in the address bar such as google.com it does not load. if I click on the load wheel it does not load. The only way I can get it to load is to click ctrl+load wheel together twice. Then it loads ina new tab. Today did Mozbackup, Uninstall led Firefox, Removed my external drive, Ran C cleaner and Tune up utilities, ran Tune up utilities " tune up Disk doctor thorough analysis (no problems), restarted the computer and the reinstalled Firefox. Still have the problem.

This started happening around mid October 2014. If I type a URL in the address bar such as google.com it does not load. if I click on the load wheel it does not load. The only way I can get it to load is to click ctrl+load wheel together twice. Then it loads ina new tab. Today did Mozbackup, Uninstall led Firefox, Removed my external drive, Ran C cleaner and Tune up utilities, ran Tune up utilities " tune up Disk doctor thorough analysis (no problems), restarted the computer and the reinstalled Firefox. Still have the problem.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

You can try to open a new window to see if that works better.


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.


Read this answer in context 👍 1

All Replies (2)

Reset Firefox {web link}is a LAST RESORT ! !

Reset Firefox -- easily fix most problems

If you're having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

You can try to open a new window to see if that works better.


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.