Firefox crashes
Fire fox doesn't start, instead it shows Mozilla Crash Report screen every time. Below is the crash report code.
bp-ab9afe33-b685-4822-aed1-dde4d2140606
தீர்வு தேர்ந்தெடுக்கப்பட்டது
Hi imansoor, Sorry you are having problems with Firefox.
It seems the crash type is getting more frequent and may be something to do with Graphics drivers.
Try in Firefox's safe mode does that stop the crashes ? One method you can use to start in Safe mode by holding down the keyboard Shift key whilst clicking on the Firefox icon
If so a workaround may be to disable hardware acceleration. You could also consider trying updating your graphics drivers, or conversely rolling them back to an earlier version.
- Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
- Upgrade your graphics drivers to use hardware acceleration and WebGL
If this does turn out to be a problem that is new in Firefox 29 then one work around to get you a working Firefox browser would be to temporarily install the third party unofficial build of Firefox Portable ESR as an additional browser. That is easily done and does not affect the ordinary install of Firefox
Pleas post back to say how you get on and what you have tried.
For forum cross referencing purposes
- Your Report for Crash ID bp-ab9afe33-b685-4822-aed1-dde4d2140606
- Crash Signature: CDevice::DriverInternalErrorCB(long)
- Related bug : Bug 768395 - crash in CDevice::DriverInternalErrorCB mainly with AMD GPUs
- My notes. Bug not specific to AMD , top crash windows now, and tracking Fx31
All Replies (3)
தீர்வு தேர்ந்தெடுக்கப்பட்டது
Hi imansoor, Sorry you are having problems with Firefox.
It seems the crash type is getting more frequent and may be something to do with Graphics drivers.
Try in Firefox's safe mode does that stop the crashes ? One method you can use to start in Safe mode by holding down the keyboard Shift key whilst clicking on the Firefox icon
If so a workaround may be to disable hardware acceleration. You could also consider trying updating your graphics drivers, or conversely rolling them back to an earlier version.
- Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
- Upgrade your graphics drivers to use hardware acceleration and WebGL
If this does turn out to be a problem that is new in Firefox 29 then one work around to get you a working Firefox browser would be to temporarily install the third party unofficial build of Firefox Portable ESR as an additional browser. That is easily done and does not affect the ordinary install of Firefox
Pleas post back to say how you get on and what you have tried.
For forum cross referencing purposes
- Your Report for Crash ID bp-ab9afe33-b685-4822-aed1-dde4d2140606
- Crash Signature: CDevice::DriverInternalErrorCB(long)
- Related bug : Bug 768395 - crash in CDevice::DriverInternalErrorCB mainly with AMD GPUs
- My notes. Bug not specific to AMD , top crash windows now, and tracking Fx31
Hi John, Thank you for the quick reply. I have started fire fox by holding shift key and it has started fine without error, but off course this is not the permanent solution. It has been resolved by rolling back the graphics driver. Now its starting perfectly without any error or crash screen.
Thanks John your reply really helped.
Glad that helped.
Do you happen to know the driver versions involved in your case.
I know there is a bug open on this, and presumably they will have some data already.
I also note you are only on Firefox 28 you should have updated to Firefox 29.0.1 by now
Firefox will be updating again to Firefox 30 within a couple of weeks.
Some info from the crash report
Signature CDevice::DriverInternalErrorCB(long) More Reports Search UUID ab9afe33-b685-4822-aed1-dde4d2140606 Date Processed 2014-06-06 10:43:57.028035 Uptime 1 Last Crash 11 seconds before submission Install Age 3736410 since version was first installed. Install Time 2014-04-24 04:50:19 Product Firefox Version 28.0 Build ID 20140314220517 Release Channel release OS Windows NT OS Version 6.1.7600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 4 Crash Reason 0x00000879 / 0x00000000 Crash Address 0x76c8b727 User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 05981028, AdapterDriverVersion: 10.18.10.3412 D2D? D2D+ DWrite? DWrite+ Frame Module Signature Source 0 KERNELBASE.dll RaiseException 1 d3d10_1core.dll CDevice::DriverInternalErrorCB(long) 2 d3d10_1core.dll CDevice::UMSetError_(D3D10DDI_HRTCORELAYER,long) 3 aticfx32.dll aticfx32.dll@0x242c3 4 igd10iumd32.dll igd10iumd32.dll@0x47c3d 5 atiuxpag.dll atiuxpag.dll@0x48d0 6 aticfx32.dll aticfx32.dll@0x168e2 7 aticfx32.dll aticfx32.dll@0x6f5de 8 aticfx32.dll aticfx32.dll@0x2fad 9 dxgi.dll CD3D10Device::Present(IDXGISurface *,IDXGISurface *,void *,unsigned int,unsigned int) 10 dxgi.dll CDXGISwapChainBase<IDXGISwapChain>::PresentImpl(unsigned int,unsigned int) 11 dxgi.dll CDXGISwapChainBase<IDXGISwapChain>::Present(unsigned int,unsigned int)