Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why don't Firefox load the updated JCPenney web page?

  • 5 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 2 views
  • Last reply by cor-el

Nikilet
Nikilet
more options

I've just spent nearly an hour on the phone with JCPenney, and then we got cut off. The gal is telling me where things are at on their new web site, and I'm telling her that no such thing appears on my page.

After we got cut off I opened Google Chrome just for the heck of it and used my LastPass to login to JCPenney. LO & BEHOLD!!!! All those things the gal was trying to tell me are on the page -- are actually on the page.

Now why will Google Chrome load JCPenney's new web site while Firefox continues to load the old site?

I've just spent nearly an hour on the phone with JCPenney, and then we got cut off. The gal is telling me where things are at on their new web site, and I'm telling her that no such thing appears on my page. After we got cut off I opened Google Chrome just for the heck of it and used my LastPass to login to JCPenney. LO & BEHOLD!!!! All those things the gal was trying to tell me are on the page -- are actually on the page. Now why will Google Chrome load JCPenney's new web site while Firefox continues to load the old site?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks a bunch! This worked.

Read this answer in context 👍 0

All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you provide a link to the page that has the problem?

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

2. If needed, delete the site's cookies here -- note: if you are in the middle of a purchase, this might clear your cart

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)
Nikilet
Nikilet கேள்வியின் உரிமையாளர்
more options

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks a bunch! This worked.

Nikilet
Nikilet கேள்வியின் உரிமையாளர்
more options

I didn't have to try your solution, tho I thank you for taking the time to answer me. Bet it would have worked too!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome.

The first to try in cases like this is always a hard reload (Ctrl+F5).
If that doesn't work then try to clear the cookies (easiest via the Site Identity Button on the location bar > More Information > View Cookies) and possibly the cache if you want to minimize dataloss because you can't delete single cache entries like you can for cookies.