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After upgrade to 14.0.1 Pogo Scrabble popup hangs

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  • Last reply by jscher2000 - Support Volunteer

After updating to 14.0.1 I am no longer able to play Scrabble on Pogo. Other games like Popit work OK. The Scrabble window pops up, but it just hangs there and never loads. IE works OK.

After updating to 14.0.1 I am no longer able to play Scrabble on Pogo. Other games like Popit work OK. The Scrabble window pops up, but it just hangs there and never loads. IE works OK.

All Replies (2)

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

2. If needed, delete your pogo.com cookies (this will log you out)

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try relaunching the game. Does that help?

Your "More system details..." shows a recent version of Flash ("Shockwave Flash") and a much older version. You might want to delete the older one. Locating it on your system involves some detective work. These earlier threads have some discussion about that: