Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), anyone can help me?

  • 2 பதிலளிப்புகள்
  • 74 இந்த பிரச்னைகள் உள்ளது
  • 4 views
  • Last reply by cor-el

I didn't update or download anything, then today I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), when I restart my PC again the video can work just first video, then when I see another website video it all black...... (but sound still work) anyone can help me?

I didn't update or download anything, then today I can't see any video website like youtube, vimeo, even facebook. My flash player is installed and it's work because I still can see the video in IE, only on Firefox it only audio work, the video is all blank(black), when I restart my PC again the video can work just first video, then when I see another website video it all black...... (but sound still work) anyone can help me?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi splingun,

We have a section for Fixing Facebook and YouTube issues. The black screen specifically seems to be covered in the list of articles I linked you to.

Hopefully this helps!

Read this answer in context 👍 1

All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi splingun,

We have a section for Fixing Facebook and YouTube issues. The black screen specifically seems to be covered in the list of articles I linked you to.

Hopefully this helps!

Try to disable the hardware acceleration in the Flash Player.

See:

Flash "Display settings" window:


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).