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I am unable to open emails in hotmail via Firefox but can in Internet Explorer

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  • Last reply by cor-el

Shari222
Shari222
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I can open my hotmail account but cannot open individual emails or delete or compose emails. I can however do all this in Internet Explorer. I have ensured I have latest Firefox release (9)

I can open my hotmail account but cannot open individual emails or delete or compose emails. I can however do all this in Internet Explorer. I have ensured I have latest Firefox release (9)

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cor-el
cor-el
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).