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I cannot access a banking log on page

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  • Last reply by FredMcD

geosox
geosox
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I use a VPN (for your information) I reach the Home page of NatWest banking site but following selection of LOGON I receive error 'secure connection failed' This does not happen when I use Edge. Have I a setting in Firefox to overcome?

I use a VPN (for your information) I reach the Home page of NatWest banking site but following selection of LOGON I receive error 'secure connection failed' This does not happen when I use Edge. Have I a setting in Firefox to overcome?

All Replies (1)

FredMcD
FredMcD
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There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites


Often, "Secure Connection Failed" means "Connection Failed (trying to load a secure page)". In other words, not a security problem, just a connection problem.