when i try to access a link from thunderbird email i get error mesage saying couldn't load xpcom
when i try to access a link from Thunderbird email i get error message saying couldn't load xpcom have tried uninstalling Thunderbird and reinstalling but that did not fix it peter
All Replies (4)
Try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird
Is there any difference?
thanks christ1 tried Thunderbird in safe mode a few times but still have the problem
peter
Suggest you try this: Click on the Windows button and enter %temp% into the Run or Search field displayed. It opens a Windows Explorer window displaying the contents of the Windows Temp directory. Delete any files that have names referring to Thunderbird. Shutdown any anti-virus software you are running. Download a new copy of the full installer from https://www.mozilla.org/en-US/thunderbird/all/ Delete the directory C:\Program Files\Mozilla Thunderbird (or if running 64bit the program will be here C:\Program Files(x86)\Mozilla Thunderbird) Run the Thunderbird installer. Restart the anti-virus program.
Start Thunderbird.
did this work?
Hi toad hall i entered %temp% and there was no files referring to Thunderbird.
peter