Email doesn't work on another wifi
I don't know if this is a Thunderbird issue or not, but I use Thunderbird for email so here goes.
- At home I connect my Acer notebook to the internet via wifi, no problem. Today I took the notebook to a library and connected to their wifi. The web worked fine in the browser, but email in Thunderbird didn't.
- When trying to receive email (Get Messages), each connection (I have several email addresses) took a VERY long time and did not receive any emails. I know there were several available because they came in on my phone and also when I got back home they all came in.
- When trying to send an email it timed out before sending.
Any ideas?
I don't know if this is a Thunderbird issue or not, but I use Thunderbird for email so here goes.
- At home I connect my Acer notebook to the internet via wifi, no problem. Today I took the notebook to a library and connected to their wifi. The web worked fine in the browser, but email in Thunderbird didn't.
- When trying to receive email (Get Messages), each connection (I have several email addresses) took a VERY long time and did not receive any emails. I know there were several available because they came in on my phone and also when I got back home they all came in.
- When trying to send an email it timed out before sending.
Any ideas?
All Replies (4)
If you have non-secure settings in TB that work when you connect to your home network, they probably won't work when you're on a different network. Open Help/Troubleshooting Information, click Copy text to clipboard, and paste it in a reply here (omit everything after the Mail and News Accounts section).
The easiest solution will be to use secure settings, if your mail provider supports them.
Name: Thunderbird
Version: 52.3.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170815040357 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) mail.mruthven.com:110, plain, passwordCleartext
OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true
OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, false
account3:
INCOMING: account3, , (pop3) secure157.sgcpanel.com:995, SSL, passwordCleartext
OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) secure157.sgcpanel.com:995, SSL, passwordCleartext
OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) gator4140.hostgator.com:995, SSL, passwordCleartext
OUTGOING: , gator4140.hostgator.com:465, SSL, passwordCleartext, true
account14:
INCOMING: account14, , (pop3) mail.mruthvenlaw.com:110, plain, passwordCleartext
OUTGOING: , mail.mruthvenlaw.com:2525, plain, passwordCleartext, true
account15:
INCOMING: account15, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account16:
INCOMING: account16, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account17:
INCOMING: account17, , (pop3) secure157.sgcpanel.com:995, SSL, passwordCleartext
OUTGOING: , secure157.sgcpanel.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
Lightning, 5.4.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Mail Merge, 4.9.1, true, [email protected]
ToneQuilla, 1.1.1, true, [email protected]
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.3.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.blacklist.dxva: 3
gfx.crash-guard.glcontext.appVersion: 45.1.0
gfx.crash-guard.glcontext.deviceID: 0x0e22
gfx.crash-guard.glcontext.driverVersion: 10.18.13.6822
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 6561c28f-30b3-4912-92e6-a88833eeca4
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1505703204
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
print.printer_Brother_HL-5340D_(Copy_2).print_bgcolor: false
print.printer_Brother_HL-5340D_(Copy_2).print_bgimages: false
print.printer_Brother_HL-5340D_(Copy_2).print_colorspace:
print.printer_Brother_HL-5340D_(Copy_2).print_command:
print.printer_Brother_HL-5340D_(Copy_2).print_downloadfonts: false
print.printer_Brother_HL-5340D_(Copy_2).print_duplex: 1515870810
print.printer_Brother_HL-5340D_(Copy_2).print_edge_bottom: 0
print.printer_Brother_HL-5340D_(Copy_2).print_edge_left: 0
print.printer_Brother_HL-5340D_(Copy_2).print_edge_right: 0
print.printer_Brother_HL-5340D_(Copy_2).print_edge_top: 0
print.printer_Brother_HL-5340D_(Copy_2).print_evenpages: true
print.printer_Brother_HL-5340D_(Copy_2).print_footercenter:
print.printer_Brother_HL-5340D_(Copy_2).print_footerleft: &PT
print.printer_Brother_HL-5340D_(Copy_2).print_footerright: &D
print.printer_Brother_HL-5340D_(Copy_2).print_headercenter:
print.printer_Brother_HL-5340D_(Copy_2).print_headerleft: &T
print.printer_Brother_HL-5340D_(Copy_2).print_headerright: &U
print.printer_Brother_HL-5340D_(Copy_2).print_in_color: true
print.printer_Brother_HL-5340D_(Copy_2).print_margin_bottom: 0.5
print.printer_Brother_HL-5340D_(Copy_2).print_margin_left: 0.5
print.printer_Brother_HL-5340D_(Copy_2).print_margin_right: 0.5
print.printer_Brother_HL-5340D_(Copy_2).print_margin_top: 0.5
print.printer_Brother_HL-5340D_(Copy_2).print_oddpages: true
print.printer_Brother_HL-5340D_(Copy_2).print_orientation: 0
print.printer_Brother_HL-5340D_(Copy_2).print_page_delay: 50
print.printer_Brother_HL-5340D_(Copy_2).print_paper_data: 1
print.printer_Brother_HL-5340D_(Copy_2).print_paper_height: 11.00
print.printer_Brother_HL-5340D_(Copy_2).print_paper_name:
print.printer_Brother_HL-5340D_(Copy_2).print_paper_size_type: 0
print.printer_Brother_HL-5340D_(Copy_2).print_paper_size_unit: 0
print.printer_Brother_HL-5340D_(Copy_2).print_paper_width: 8.50
print.printer_Brother_HL-5340D_(Copy_2).print_plex_name:
print.printer_Brother_HL-5340D_(Copy_2).print_resolution: 1515870810
print.printer_Brother_HL-5340D_(Copy_2).print_resolution_name:
print.printer_Brother_HL-5340D_(Copy_2).print_reversed: false
print.printer_Brother_HL-5340D_(Copy_2).print_scaling: 1.00
print.printer_Brother_HL-5340D_(Copy_2).print_shrink_to_fit: true
print.printer_Brother_HL-5340D_(Copy_2).print_to_file: false
print.printer_Brother_HL-5340D_(Copy_2).print_unwriteable_margin_bottom: 0
print.printer_Brother_HL-5340D_(Copy_2).print_unwriteable_margin_left: 0
print.printer_Brother_HL-5340D_(Copy_2).print_unwriteable_margin_right: 0
print.printer_Brother_HL-5340D_(Copy_2).print_unwriteable_margin_top: 0
print.printer_Brother_HL-5340D_series.print_bgcolor: false
print.printer_Brother_HL-5340D_series.print_bgimages: false
print.printer_Brother_HL-5340D_series.print_command:
print.printer_Brother_HL-5340D_series.print_downloadfonts: false
print.printer_Brother_HL-5340D_series.print_edge_bottom: 0
print.printer_Brother_HL-5340D_series.print_edge_left: 0
print.printer_Brother_HL-5340D_series.print_edge_right: 0
print.printer_Brother_HL-5340D_series.print_edge_top: 0
print.printer_Brother_HL-5340D_series.print_evenpages: true
print.printer_Brother_HL-5340D_series.print_footercenter:
print.printer_Brother_HL-5340D_series.print_footerleft: &PT
print.printer_Brother_HL-5340D_series.print_footerright: &D
print.printer_Brother_HL-5340D_series.print_headercenter:
print.printer_Brother_HL-5340D_series.print_headerleft: &T
print.printer_Brother_HL-5340D_series.print_headerright: &U
print.printer_Brother_HL-5340D_series.print_in_color: true
print.printer_Brother_HL-5340D_series.print_margin_bottom: 0.5
print.printer_Brother_HL-5340D_series.print_margin_left: 0.5
print.printer_Brother_HL-5340D_series.print_margin_right: 0.5
print.printer_Brother_HL-5340D_series.print_margin_top: 0.5
print.printer_Brother_HL-5340D_series.print_oddpages: true
print.printer_Brother_HL-5340D_series.print_orientation: 0
print.printer_Brother_HL-5340D_series.print_pagedelay: 500
print.printer_Brother_HL-5340D_series.print_paper_data: 1
well I think it's not an issue related to Thunderbird but the library. Maybe the wifi as blocked or restricted usage of some ports used to send email (110 or 995 for POP, 143 and 993 for IMAP, etc.) Can you confirm you can use thunderbird with other network ? (except home)
Except for accounts 2 and 14, I don't see why you wouldn't be able to send and receive on the library network. Although, I wonder why you use POP settings when the accounts are accessed by a computer(s) and a phone; IMAP would synchronize the mail across all devices.