Videos often don't load (not to do with flash)
FF v 54.0.1 64bit Win10 Insider 16232
This video does not load. No error message. No Flash message. Just the spinner.
Application Basics
Name: Firefox Version: 54.0.1 Build ID: 20170628075643 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:54.0) Gecko/20100101 Firefox/54.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by add-ons) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Ant Video Downloader Version: 2.4.7.50 Enabled: true ID: [email protected]
Name: Application Update Service Helper Version: 2.0 Enabled: true ID: [email protected]
Name: Download Status Bar Version: 15.0.0.1 Enabled: true ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f}
Name: Firefox Screenshots Version: 6.6.0 Enabled: true ID: [email protected]
Name: Follow-on Search Telemetry Version: 0.9.1 Enabled: true ID: [email protected]
Name: Multi-process staged rollout Version: 1.50 Enabled: true ID: [email protected]
Name: Open in Google™ Translate Version: 0.1.3 Enabled: true ID: jid1-r2tWDbSkq8AZK1@jetpack
Name: Pocket Version: 1.0.5 Enabled: true ID: [email protected]
Name: Savedeo video downloader Version: 0.4.1.1-signed.1-signed Enabled: true ID: [email protected]
Name: Shield Recipe Client Version: 1.0.0 Enabled: true ID: [email protected]
Name: View Cookies Version: 1.13 Enabled: true ID: {8F6A6FD9-0619-459f-B9D0-81DE065D4E21}
Name: Web Compat Version: 1.1 Enabled: true ID: [email protected]
Name: uBlock Origin Version: 1.13.4 Enabled: false ID: [email protected]
Name: Video DownloadHelper Version: 6.3.1 Enabled: false ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Graphics
Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008179) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008179) EGL_VERSION: 1.4 (ANGLE 2.1.0.2a250c8a0e15) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL2 Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.2a250c8a0e15) WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug_get OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MO
All Replies (12)
That page uses numerous third party tracking and advertising providers. You have to allow a lot of that (e.g., turn off tracking protection using the "shield" icon in the address bar if you see that) before the player control bar will even load. Once it loads, you hopefully will be able to play the video by clicking the play button.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.
- make sure that your extensions and filters are updated to the latest version
Thanks but no extensions and no tracking shield, Edge opens it immediately!
Do you get the player control bar floating over the lower part of the black rectangle?
Does your Firefox play the most common HTML5 video formats? A common test page is:
If H.264 is red, please check this article: Fix video and audio problems on Firefox for Windows N editions.
The video you posted above can take a rather long time to load.
I've noticed security error (operation is not secure) in the Web Console that may or may not be related. Such issues can usually be fixed with an allow cookie exception for specific domains or by temporarily enabling all third-party cookies to test what domains are involved.
Solved. The blasted firefox padlock thing in the address bar for safe browsing or something. No way in settings to turn it off, you have to faff around in about:config
I just hate it when a program takes it upon itself to "protect me" especially when the means to turn it off is well hidden and not publicised. I appreciate many users benefit but I'm an old hand and know what I want.
Thanks for the help.
brian99 said
The blasted firefox padlock thing in the address bar for safe browsing or something. No way in settings to turn it off, you have to faff around in about:config
Can you remember what setting you changed? You shouldn't need to turn off any features to view that video in a regular (non-private) window.
In about:config I searched for tracking prevention and disabled it. I also disabled a couple of others that related to tracking but can't remember which.
There is no universal way otherwise to turn this off so Mozilla force it upon us. It also cured instantly my issue with that video.
brian99 said
In about:config I searched for tracking prevention and disabled it. I also disabled a couple of others that related to tracking but can't remember which.
There is no universal way otherwise to turn this off so Mozilla force it upon us. It also cured instantly my issue with that video.
Tracking Protection is enabled in private windows by default. That setting is managed on the Options/Preferences page, Privacy panel, as described in this article: What happened to Tracking Protection?.
Tracking Protection is disabled in normal windows by default. It can be turned on or off in about:config (privacy.trackingprotection.enabled). I have no idea why yours would have been enabled unless you or one of your add-ons enabled it.
So how is private windows turned on or off by the user from menu options, not about:config please? My FF was a pretty new install last week btw.
If private windows/tracking prevention cause issues with websites isn't there something wrong with that?
Anyway my problem is solved. Thanks to all. :)
When you're in a normal browsing session, you can open a private window using Ctrl+Shift+p or on the menu New Private Window.
There's also a setting on the Privacy panel of the Options page to switch Firefox to automatic private browsing. This appears as "Firefox will: Never remember history."
Thanks. Being pedantic, there is NO setting in Options/Privacy saying anything about 'privacy'! And nothing I can find saying you can use that key combination. Still I don't use privacy so not my problem. Thanks.