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38.1.0 crashing accessing messages (user#1= unknown crash sig) (user# mozilla::layers::CompositorD3D11::EndFrame/dxgi.dll) CAUSE graphics hardware acceleration

  • 12 பதிலளிப்புகள்
  • 10 இந்த பிரச்னைகள் உள்ளது
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  • Last reply by Wayne Mery

Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle.

Thanks in advance for your help Cheers Pete

Follows is the Help Troubleshooting info.

 Application Basics
   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true
 Crash Reports
 Extensions
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1436862237
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
 Graphics
     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11 WARP
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.8
     4.10.8
     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS Util
     3.19.2
     3.19.2
     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC
Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle. Thanks in advance for your help Cheers Pete Follows is the Help Troubleshooting info. Application Basics Name: Thunderbird Version: 38.1.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150707103124 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports Extensions Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.1.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 1 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1436862237 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true Graphics Adapter Description: Intel(R) G41 Express Chipset Vendor ID: 0x8086 Device ID: 0x2e32 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Driver Version: 8.15.10.2302 Driver Date: 2-11-2011 Direct2D Enabled: false DirectWrite Enabled: false (6.2.9200.17292) ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 11 WARP AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.19.2 Basic ECC 3.19.2 Basic ECC NSS Util 3.19.2 3.19.2 NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC

Wayne Mery மூலமாக திருத்தப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Just read another similar problem. So I tried.. Disabling hardware acceleration at tools | optioins | advanced | general It now appears to work OK. Ie no crashes. I will monitor the problem. for a while.

Read this answer in context 👍 3

All Replies (12)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Just read another similar problem. So I tried.. Disabling hardware acceleration at tools | optioins | advanced | general It now appears to work OK. Ie no crashes. I will monitor the problem. for a while.

Well done Butterfly Pete. It seems to be working - thank goodness!! D

I've had dozens and dozens of crashes after updating to 38.1. It's been driving me nuts. Thanks for this suggestion. I'll let you know how it goes.

bray_john said

I've had dozens and dozens of crashes after updating to 38.1. It's been driving me nuts. Thanks for this suggestion. I'll let you know how it goes.

bray_john, please post in a new topic and include your crash IDs. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

butterfly, what are your crash IDs? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

And does updating your graphics driver allow you to reenable hardware acceleration?

Wayne Mery said

bray_john said
I've had dozens and dozens of crashes after updating to 38.1. It's been driving me nuts. Thanks for this suggestion. I'll let you know how it goes.

bray_john, please post in a new topic and include your crash IDs. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Why would I post in a new topic when it's basically the same issue? I can say that I haven't had any crashes since applying the fix above.

Here are the Crash ID's I still have:

bp-31881632-a699-4f33-bc38-a7a1a2150722 bp-3390da89-ecb7-47bf-b1df-af5942150721 bp-e1460d89-bc42-426d-b5ce-d54a22150721 bp-d7282f3b-a907-45b0-8a87-e78e72150721 bp-62a52476-a9f9-4230-941a-11e312150720 bp-c6c4be26-1353-4052-b306-0b0bd2150719 bp-fcba8882-9c7e-4cb9-85d3-9de302150719 bp-17d29cdc-e69c-4974-bfd0-9c4132150718 bp-2ae0cd50-ef3e-4573-96f4-9a6162150717 bp-616475f9-e479-4396-a2da-dc0d62150717

reply for Wayne Mery In troubleshooting, crashes, all I get is "No crash reports have been submitted."

Plus I haven't updated my graphics driver. I don't know if it needs updating, but since it all works OK. I'm leaving everything as is. Plus, it seems, to work faster now.

Hope it helps. Pete

butterfly_pete said

reply for Wayne Mery In troubleshooting, crashes, all I get is "No crash reports have been submitted." Plus I haven't updated my graphics driver. I don't know if it needs updating, but since it all works OK. I'm leaving everything as is. Plus, it seems, to work faster now.

It's faster how? And after having doing what to your system?

And does your screen go mostly white or mostly black before the crash?

I'm following this in case the problem comes back. Disabling hardware acceleration made it go away. However, my screen used to just freeze. The cursor could be moved for a while, but did nothing and then joined the freeze after a few impotent clicks!

Wayne, Thunderbird seems to run slightly faster. accessing emails and folders seem faster. Wayne, As I've said before. All ive done was...

Disabling hardware acceleration at tools | optioins | advanced | general

regards the screen black or white. I had exactly the same symptoms as DavidDG has just described.

(It's been a long time, so we're catching up) If you still have issues, please create a new topic.