Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I just upgraded to Thunderbird 31.3.0 (on Windows 7). Now I can no longer launch Thunderbird. It just shows the Mozilla crash reporter every time.

  • 2 பதிலளிப்புகள்
  • 4 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by Brucee

Brucee
Brucee
more options

I just upgraded to Thunderbird 31.3.0 (on Windows 7). Now I can no longer launch Thunderbird. It just shows the Mozilla crash reporter every time. 

How do I recover from this?

Is there a way to revert to an earlier release?

I just upgraded to Thunderbird 31.3.0 (on Windows 7). Now I can no longer launch Thunderbird. It just shows the Mozilla crash reporter every time. How do I recover from this? Is there a way to revert to an earlier release?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

You can download the previous version from ftp.mozilla.org and install it. After reverting to your previous version you can check your crash reports to see what was causing the problem via Help -> Troubleshooting Information...

Read this answer in context 👍 0

All Replies (2)

Onno Ekker
Onno Ekker
more options

தீர்வு தேர்ந்தெடுக்கப்பட்டது

You can download the previous version from ftp.mozilla.org and install it. After reverting to your previous version you can check your crash reports to see what was causing the problem via Help -> Troubleshooting Information...

Brucee
Brucee கேள்வியின் உரிமையாளர்
more options

Brucee said

I just upgraded to Thunderbird 31.3.0 (on Windows 7). Now I can no longer launch Thunderbird. It just shows the Mozilla crash reporter every time. How do I recover from this? Is there a way to revert to an earlier release?

Thanks. I believe I traced the problem to one of the addons. They all worked with the previous release, but one of them is preventing 31.3 from starting.