We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Silverlight audio distorts/slows down when another tab is selected or opened or Firefox is minimized.

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by FredMcD

Hi. I am using FF33.0 and if I watch Silverlight videos I can't minimize or change the tab without getting sound problems. It sounds like video would slow down and thus distorting the sound.

The sound stops distorting after 30sec-5min after the tab is changed or window minimized. If I change it back to the tab where Silverlight video is playing and the sound is distorting it stops immediately.

I have tried to reset FF and uninstall and re-install.

The problem is limited to FF only. Chrome and IE work fine.

Thank you for any help!

Hi. I am using FF33.0 and if I watch Silverlight videos I can't minimize or change the tab without getting sound problems. It sounds like video would slow down and thus distorting the sound. The sound stops distorting after 30sec-5min after the tab is changed or window minimized. If I change it back to the tab where Silverlight video is playing and the sound is distorting it stops immediately. I have tried to reset FF and uninstall and re-install. The problem is limited to FF only. Chrome and IE work fine. Thank you for any help!

All Replies (1)

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.