Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button , click on help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Hello,

Thanks for your reply. Below is the troubleshooting information you asked for.

Application Basics

Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:30.0) Gecko/20100101 Firefox/30.0

Crash Reports for the Last 3 Days

Report ID: bp-026e0f21-ce63-4999-a519-4144a2140728 Submitted: 1 hour ago

Report ID: bp-62670bdb-4739-48cd-ac0c-f21dc2140728 Submitted: 1 hour ago

Report ID: bp-93922bab-02af-46dd-9bc8-7fea22140728 Submitted: 3 hours ago

Report ID: bp-0085d56a-88c2-4882-886d-4e4c92140728 Submitted: 4 hours ago

Report ID: bp-59d7b141-61f3-420a-8932-98eef2140725 Submitted: 3 days ago

All Crash Reports

Extensions

Name: Adblock Plus Version: 2.6.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Metal Lion Australis Scrollbars II Version: 2.0.1.5 Enabled: true ID: {FDBAD97E-A258-4fe3-9CF6-60CF386C4422}

Name: Tab Badge Version: 1.15 Enabled: true ID: [email protected]

Name: Troubleshooter Version: 1.1a Enabled: true ID: [email protected]

Name: Hide Caption Titlebar Plus Version: 2.8.6 Enabled: false ID: [email protected]

Name: Ubuntu Firefox Modifications Version: 2.7 Enabled: false ID: [email protected]

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 font.name.serif.x-western: sans-serif layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1406517466 places.history.expiration.transient_current_max_pages: 101401 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npflareget: 0 print.print_bgcolor: false print.print_bgimages: false print.print_colorspace: default print.print_downloadfonts: false print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 279.40 print.print_paper_name: na_letter print.print_paper_size_type: 1 print.print_paper_size_unit: 1 print.print_paper_width: 215.90 print.print_plex_name: default print.print_resolution_name: default print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1406028661

Graphics

Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Sandybridge Mobile Device ID: Mesa DRI Intel(R) Sandybridge Mobile Driver Version: 3.0 Mesa 9.0.3 GPU Accelerated Windows: 0/1 Basic Vendor ID: Intel Open Source Technology Center WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Sandybridge Mobile windowLayerManagerRemote: false AzureCanvasBackend: cairo AzureContentBackend: cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16