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Thunderbird install hangs at Create Shortcut stage on 64-bit Win 8.1

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  • Last reply by Matt

PennalynnLott
PennalynnLott
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I am trying to install Thunderbird on a brand-new HP Envy laptop. The progress bar is stuck at "Create Shortcut [folder location]". I have rebooted and re-downloaded the installation executable file. No luck. It still hangs at the same point.

I am trying to install Thunderbird on a brand-new HP Envy laptop. The progress bar is stuck at "Create Shortcut [folder location]". I have rebooted and re-downloaded the installation executable file. No luck. It still hangs at the same point.

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Matt
Matt
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I am guessing. But it sounds like a uac issue with Windows. Try doing the install with administrator privileges.