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firefox not connecting other browser working fine

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I have tried all possible troubleshooting method describe in your site but unable to connect internet. I am using Norton Internet Security V 20.1.2. Please help me.

I have tried all possible troubleshooting method describe in your site but unable to connect internet. I am using Norton Internet Security V 20.1.2. Please help me.

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hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox