Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

cannot update from 3.16 to latest version firefox crashes

  • 2 svar
  • 4 har detta problem
  • 3 visningar
  • Senaste svar av dobydoby

dobydoby
dobydoby
more options

I have a Lenovo computer less than one year old running windows 7, 64 bit....I am running 3.6.14 because.... ( drum roll please) I had the 3.16 version and then when firefox 4 came out, I tried it and hated it, so went back ( after searching and finding file for old version) installed and kept it, then my daughter insists for security I update to 15.1 version, so yesterday I tried this, and it began crashing crashing crashing. She told me to take out all previous mozilla files, versions, I did, still crashing, then told me to try to install lower versions, I tried 5, 6, 7, 9, 11, 15 ALL to NO AVAIL! would not open unless in safe mode, even then wouldn't open after the higher version. I do NOT KNOW what else to do!! I am finally back to using the old version 3.6.14 only because I still had it on a flash drive and could find no other doorway into mozilla , I tried reinstalls ( and yes, logged out, turned off computer, back in, each time I uninstalled and reinstalled) spent hours trying to make it happen, apparently I cannot upgrade at all because its not working. I need to know step by step how to get to latest version but without losing all my bookmarks etc, I spent years getting those and my addons.

I have a Lenovo computer less than one year old running windows 7, 64 bit....I am running 3.6.14 because.... ( drum roll please) I had the 3.16 version and then when firefox 4 came out, I tried it and hated it, so went back ( after searching and finding file for old version) installed and kept it, then my daughter insists for security I update to 15.1 version, so yesterday I tried this, and it began crashing crashing crashing. She told me to take out all previous mozilla files, versions, I did, still crashing, then told me to try to install lower versions, I tried 5, 6, 7, 9, 11, 15 ALL to NO AVAIL! would not open unless in safe mode, even then wouldn't open after the higher version. I do NOT KNOW what else to do!! I am finally back to using the old version 3.6.14 only because I still had it on a flash drive and could find no other doorway into mozilla , I tried reinstalls ( and yes, logged out, turned off computer, back in, each time I uninstalled and reinstalled) spent hours trying to make it happen, apparently I cannot upgrade at all because its not working. I need to know step by step how to get to latest version but without losing all my bookmarks etc, I spent years getting those and my addons.

Vald lösning

So Firefox 15.0.1 will only open in Safe Mode?

Let's the the following:

Download Firefox 15.0.1 from www.getfirefox.com, and install it over Firefox 3.6 (your daughter is right, running that old of a version is leaving your information at risk).

If it still crashes, try to disable Hardware Acceleration: Turning off hardware acceleration

Finally, if that doesn't work, try to Reset Firefox, Refresh Firefox - reset add-ons and settings

Läs svaret i sitt sammanhang 👍 1

Alla svar (2)

user633449
user633449
more options

Vald lösning

So Firefox 15.0.1 will only open in Safe Mode?

Let's the the following:

Download Firefox 15.0.1 from www.getfirefox.com, and install it over Firefox 3.6 (your daughter is right, running that old of a version is leaving your information at risk).

If it still crashes, try to disable Hardware Acceleration: Turning off hardware acceleration

Finally, if that doesn't work, try to Reset Firefox, Refresh Firefox - reset add-ons and settings

dobydoby
dobydoby Frågans ägare
more options

Unfortunately, I was not able to do it that way, it wouldn't work, but what I finally did was strip all mozilla files out totally and then using a flashdrive with the updated 15.1 version, reloaded and this time, when offered a choice of removing all personal files/bookmarks etc, I said Ok, reluctantly, since I knew I would be wiped out ( except for the bookmarks I had in explorer, which I put on flash drive) and started again, this time, it actually loaded correctly!!! surprised me a lot, but then I had to go to the long drawn out thing of putting all of the bookmarks etc, back on, and now finally I think I am good to go. Thanks so much for your willingness to assist me. I am thinking my daughter will be grateful too, since I am now 'protected' with this updated version. Thanks again :)