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Firefox crashes

simonjevans99
simonjevans99
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Hi, when I try and open Firefox on my MacBook it starts with the 'Crash Reporter', I click on 'Quit Firefox' or 'Restart' and nothing happens, just keeps doing the same as above and opening the 'Crash Reporter'...please help.

Hi, when I try and open Firefox on my MacBook it starts with the 'Crash Reporter', I click on 'Quit Firefox' or 'Restart' and nothing happens, just keeps doing the same as above and opening the 'Crash Reporter'...please help.

Alla svar (2)

user66338
user66338
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Hello,

this should be the right article for you: Mozilla Crash Reporter

Also, try giving me a crash ID by following these steps: Get help fixing this crash

--Tobbi

Ändrad av user66338

simonjevans99
simonjevans99 Frågans ägare
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Hi Tobbi,

I looked at the link but I'm still stuck...I can't even open Firefox in safe mode? How do i give you a crash ID when I get to the location bar?

Thanks

Simon