Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

I'm getting reminders to upgrade to the newest version of firefox but continually get the message connecting to update server

  • 1 svar
  • 2 har detta problem
  • Senaste svar av cor-el

debbieblue10
debbieblue10
more options

Firefox is sending me messages strongly recommending updating to the latest version of Firefox. After following all the steps and hitting the next icon, I can't progress beyond the "connecting to the update server" point of the process. I have been stuck there all day.

Firefox is sending me messages strongly recommending updating to the latest version of Firefox. After following all the steps and hitting the next icon, I can't progress beyond the "connecting to the update server" point of the process. I have been stuck there all day.

Alla svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present. 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then easiest is to download the full version and uninstall the currently installed version.
You may need to remove the Firefox program folder to do a clean install of the new version.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.