What to do to back Clear private data and other things I loose?
It has about 15 days ago, it appear window Firefox on my desktop, to download 3.6.13 version. Inside this window wrote "URGENT" in yellow color, and attention, "computer online attack". When I finish to install this Firefox, I saw that I loose Clear Private Data and other things I had in the first line, on the top of computer (sign of mail etc.), and things where is the star and flash. 1. Was it yours or send it to me someone else...? 2. Does this 3.6.13 include Clear private data? 3. What to do to have again Clear private data? Please, wrote step by step, 4. What to do to back other important things I loose?
Alla svar (1)
You may have picked up a malware infection by allowing that install.
You should never respond to such unrequested pop-ups.
Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
- http://www.superantispyware.com/ - SuperAntispyware
- http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
- http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
- http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also: