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restoring lost address book and emails in Thunderbird

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jodywidelitz
jodywidelitz
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Hi: I recently set up a new computer. I copied over all the important files I could find before a full hard-drive erase of my old computer. I reloaded Mozilla Thunderbird linked to my Earthlink account. However, upon opening Thunderbird, I discovered that my address book and all saved emails in Thunderbird were lost, and I didn't save them in the Earthlink account itself other than the address book. I do daily backups with Carbonite. Is there a file or files I can look for in my Carbonite backup files that would contain the saved emails? If so, what are their names?

Hi: I recently set up a new computer. I copied over all the important files I could find before a full hard-drive erase of my old computer. I reloaded Mozilla Thunderbird linked to my Earthlink account. However, upon opening Thunderbird, I discovered that my address book and all saved emails in Thunderbird were lost, and I didn't save them in the Earthlink account itself other than the address book. I do daily backups with Carbonite. Is there a file or files I can look for in my Carbonite backup files that would contain the saved emails? If so, what are their names?

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Matt
Matt
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If you erased your old hard disk, there is nothing to recover from other than your backup.

There profile is by default stored in the system appdata folder which Windows hides. As the user account name forms a part of the path name to that location you will need to check what you backed up and if it included the appdata folder.

See https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data And https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

Finally this to start Thunderbird using the restored profile https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles