We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

open browser to black screen

  • 5 svar
  • 0 har detta problem
  • 1 visning
  • Senaste svar av Paul

more options

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

Alla svar (5)

more options

Hi

Are you trying to use Firefox for Android to capture a QR code (such as to connect Firefox Sync)?

more options

No. I am just opening the browser for the 1st time today.

more options

Are you able to take a screenshot of what you are seeing and attach it to a reply to this thread?

more options

Paul, could you give me the steps to get this done for you? Thank you.

more options

Sure, this should help:

With the screen open to what you want to screenshot, press the volume "-" button and the power button on your device at the same time.

You should hear the camera shutter sound to indicate that a screenshot has been taken.

Reply to this thread, selecting the Browse... button under the text box to find and add the screenshot.

I hope that this helps.