We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Amazon Prime Video won't play video on Firefox

  • 2 svar
  • 25 har detta problem
  • 1476 visningar
  • Senaste svar av twainer

marketlink4u
marketlink4u
more options

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Ändrad av marketlink4u

Vald lösning

Problem solved. Updated Widevine! Thanks, Marketlink4u

Läs svaret i sitt sammanhang 👍 0

Alla svar (2)

marketlink4u
marketlink4u Frågans ägare
more options

Vald lösning

Problem solved. Updated Widevine! Thanks, Marketlink4u

twainer
twainer
more options

I found my widevine plugin was up to date; The solution was to shutdown Adblock for the video page on my linux system. I've recently switched from Chrome to Firefox and finding a few 'gotchas' like this that needed resolved. I'm not sure why this was required. Chrome plays prime videos with Adblock running on the page. Must be something extra going on, but disabling Adblock on prime videos fixed my issue.