Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Thunderbird freezes or crashes when I try to add an attachment [Mac]

  • 1 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av Wayne Mery

more options

On my Mac (MacOS 10.11.6 "El Capitan", posting 8/12/21) I've used Thunderbird for years (decades?)--ever since Eudora was no longer supported--and this is the first time I've ever encountered this...

I write an email, then click "Attach" and one of three things happens:

1. The browsable attachments window pops up (as usual, but no files or folders show within it and T-bird is "frozen," with just the 'please wait' beachball spinning endlessly. I have to Force Quit T-bird then start it again to no avail.

2. Same as above, but this time instead of the attachment window coming up, T-bird just crashes--quits itself almost immediately after I click the "Attach" button.

3. Same as "crash" described above in #2, but before it crashes completely up pops a window offering to let me submit a crash report. This happened once, but while going to look up the version number of my OS T-bird quit itself so I never had the chance to submit the report. Re-launched, clicked "Attach" again, and same as #1 above. In several more tries (re-launching T-bird each time) I never saw this crash report window again.

==>>On a hunch, I did do seem to have solved it (at least for now) by using Tools > Clear Recent History... , then checking all three items ("Browsing History," "Cookies," and "Cache") and "Time range to clear:" "Today."

I'm posting this just in case someone else encounters the same problem and maybe the same fix will work for them. However, developers might want to take a look at this, as it shouldn't happen. If anyone has a better solution and/or explanation, I'd love to know what it is. I rely on Thunderbird--and sending attached files--and now I'm nervous.

As part of my efforts to fix it, I did update Thunderbird to the latest version (78.13.0) before trying (and crashing/freezing) again.

On my Mac (MacOS 10.11.6 "El Capitan", posting 8/12/21) I've used Thunderbird for years (decades?)--ever since Eudora was no longer supported--and this is the first time I've ever encountered this... I write an email, then click "Attach" and one of three things happens: 1. The browsable attachments window pops up (as usual, but no files or folders show within it and T-bird is "frozen," with just the 'please wait' beachball spinning endlessly. I have to Force Quit T-bird then start it again to no avail. 2. Same as above, but this time instead of the attachment window coming up, T-bird just crashes--quits itself almost immediately after I click the "Attach" button. 3. Same as "crash" described above in #2, but before it crashes completely up pops a window offering to let me submit a crash report. This happened once, but while going to look up the version number of my OS T-bird quit itself so I never had the chance to submit the report. Re-launched, clicked "Attach" again, and same as #1 above. In several more tries (re-launching T-bird each time) I never saw this crash report window again. ==>>On a hunch, I did do seem to have solved it (at least for now) by using Tools > Clear Recent History... , then checking all three items ("Browsing History," "Cookies," and "Cache") and "Time range to clear:" "Today." I'm posting this just in case someone else encounters the same problem and maybe the same fix will work for them. However, developers might want to take a look at this, as it shouldn't happen. If anyone has a better solution and/or explanation, I'd love to know what it is. I rely on Thunderbird--and sending attached files--and now I'm nervous. As part of my efforts to fix it, I did update Thunderbird to the latest version (78.13.0) before trying (and crashing/freezing) again.

Ändrad av Wayne Mery

Alla svar (1)

more options

Perhaps better in version 91