We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Thunderbird 78.5.0 Not Downloading Email From Xfinity Mail Server

  • 3 svar
  • 1 har detta problem
  • 4 visningar
  • Senaste svar av r.riviello

r.riviello
r.riviello
more options

November 30, 2020

As of a day or two ago, Thunderbird 78.5.0 will not download email from the Comcast/Xfinity Server. I can send mail out, but I can not receive email with Thunderbird. It appears as though Thunderbird is hanging when it is attempting to bring down email. I have been running 78.5.0 since November 19. My guess is Comcast changed something, and Thunderbird is the victim.

Any ideas to get around this problem?

Thanks, RR

November 30, 2020 As of a day or two ago, Thunderbird 78.5.0 will not download email from the Comcast/Xfinity Server. I can send mail out, but I can not receive email with Thunderbird. It appears as though Thunderbird is hanging when it is attempting to bring down email. I have been running 78.5.0 since November 19. My guess is Comcast changed something, and Thunderbird is the victim. Any ideas to get around this problem? Thanks, RR

Alla svar (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

ESET is known to have caused problems today.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Specifically, according to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

r.riviello
r.riviello Frågans ägare
more options

Wayne,

Thanks for pointing me in the right direction. I am running Eset Security, and I was able to find a solution to my problem on the Eset Forum. I followed the steps suggested by Kathryn: 

   1. Disable SSL filtering
   2. Close Thunderbird
   3. Launch Thunderbird
   4. Re-enable SSL filtering.

Thanks to all the help from Mozilla Support and the Eset Forum!

RR