Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Problem syncing

  • 1 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av Paul

more options

Hello! I sold my mobile several months ago but synced my Firefox to my Gmail account before selling it. But now when I installed Firefox on my new mobile and synced to my Gmail account, nothing of my data was restored.

What is the problem???

My email: [email protected] Mobile OS: Android

Hello! I sold my mobile several months ago but synced my Firefox to my Gmail account before selling it. But now when I installed Firefox on my new mobile and synced to my Gmail account, nothing of my data was restored. What is the problem??? My email: [email protected] Mobile OS: Android

Alla svar (1)

more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.