Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Windows Cannot Find Firefox

keemusic
keemusic
more options

I used Firefox and then shut my laptop down. I turned my laptop on after a few hours and received the following error message:

"Windows cannot find 'C:\Program Files\Mozilla Firefox\firefox.exe'. Make sure you typed the name correctly and then try again."

As advised in an earlier post, I ran Malwarebytes and re-installed Firefox. But I'm still getting the same message.

Thank you in advance.

I used Firefox and then shut my laptop down. I turned my laptop on after a few hours and received the following error message: "Windows cannot find 'C:\Program Files\Mozilla Firefox\firefox.exe'. Make sure you typed the name correctly and then try again." As advised in an earlier post, I ran Malwarebytes and re-installed Firefox. But I'm still getting the same message. Thank you in advance.

Alla svar (1)

Shashank Shekhar
Shashank Shekhar
more options

Hi keemusic, I suggest:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. You do not need to uninstall Firefox first.

It only takes a few minutes.

(A) Download a fresh installer for Firefox 77.0.1 from https://www.mozilla.org/en-US/firefox/new/ to a convenient location. (Scroll down to your preferred language.) Choose the "Windows" version (32-bit) rather than the 64-bit version for maximum plugin compatibility (and of course for 32-bit Windows systems).

(B) Exit out of Firefox (if applicable).

(C) Using Windows Explorer/My Computer, rename the program folder as follows -- assuming the folder still exists:

32-bit Firefox on 64-bit Windows: Rename

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

Other combinations: Rename

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Any improvement?