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Suddenly all mails from a special company end up in Spam map even if they not are marked as spam and it doesn´t help to right click on them and mark as Not spam

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ManGbg
ManGbg
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Suddenly all my emails from a special company end up in Spam. They never have ended up there before. They are not marked as spam so I cant mark them as "Not spam" with the button but I can right click on them and choose "Mark as not spam" but it doesn´t help. They still end up in spam map next time. How can I change this?

Suddenly all my emails from a special company end up in Spam. They never have ended up there before. They are not marked as spam so I cant mark them as "Not spam" with the button but I can right click on them and choose "Mark as not spam" but it doesn´t help. They still end up in spam map next time. How can I change this?

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Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Possible reason to check out:

Do you access the same email address using another device like a phone ?

If yes, suggest you check to see if you have not inadvertantly set a spam flag on that phone.

Someone in another post mentioned this: the Android-Mail app on my Samsung S8 "smart" phone was TO SMART. It was marking email from 2 sources as SPAM. Finding documentation was nearly impossible, and following the options on Android O/S was almost as difficult. If the user "marks" an email as SPAM it adds it to a filter list and future emails are moved to the SPAM folder by the Android App.

Thus emails are moved to server 'Spam' folder and when Thunderbird connects, emails appear in 'Spam' folder.