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Having issues with emails saving in the sent folder

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Every time we send an email the "copying to the sent folder" stays up and never goes away. So we exit out of it preventing it to save. There is some issue behind it and we can't figure it out. The email is sending but it isn't saving to the sent folder.

Every time we send an email the "copying to the sent folder" stays up and never goes away. So we exit out of it preventing it to save. There is some issue behind it and we can't figure it out. The email is sending but it isn't saving to the sent folder.

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what mail provider?

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Thunderbird