Firefox won't connect to the internet
Using Windows 7. I have been running firefox for years. 3 weeks ago firefox wouldn't connect to the internet. Tab was saying 'forbinder...' in danish, that would translate into 'connecting...'. Nothing happened. No matter which website I tried to access, or which tab. Other browsers worked fine. I assumed an automatic update had gone wrong. I uninstalled, and got a fresh Firefox. It worked, and it had kept all my settings. Then some time after, I had the same issue. Could not connect. I used windows uninstall and installed a new copy. Worked. But then it happened again. Forth time around I decided to get rid of the mess. I used windows 'remove program'. I deleted the folder C:\Program Files (x86)\Mozilla Firefox, the %APPDATA% roaming profile data also. And then did a fresh install. However, I am back to my old problem. I can't get thorugh to the internet. It is saying 'connecting', no matter which tab or website I use..
I found an issue related to an Nvidia firewall - I don't have that but other Nvidia software. I updated all to latest. Didn't work. I checked proxy settings, changed from system default to 'no proxy'. Checked if other browsers had different settings, which they didn't. So it didn't work. Then I tried messing with the Windows firewall, which is the only one running. When it didn't succeed I deleted firefox as recommended, to let it selfdefine at next startup. But windows firewall is apparantly not triggeded by firefox starting.
Help, please ;-)
Thank Flemming
Vald lösning
hi, can you please see if uninstalling firefox 44 first and then installing the 64bit version from https://www.mozilla.org/en-US/firefox/all/ does solve this issue for you?
Läs svaret i sitt sammanhang 👍 0Alla svar (18)
Update. Starting firefox with plugins disabled in failsafe mode acutually works. It seems like my scratch of firefox didn't clean everything - some of those plugins look like some I installed. A change in the 'regular' firefox, to let all plugins 'ask' before starting, doesn't make the regular firefox connect to the internet. Making all plugins into 'never activate' doesn't let firefox on to internet either.
/Flemming
Are you talking about Firefox Safe Mode?
Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
I'm using a danish firefox, so I'll try to translate menu-titles, but I go to settings and select '?', that gives an option to 'restart with additions deactivated'. When I select that, it restarts and prompts to go into 'Start in failsafe condition'. That was the one I was using.
Programinfo
Navn: Firefox Version: 44.0.1 Build-ID: 20160205155049 Opdateringskanal: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Multiproces-vinduer: 0/1 (standard: false) Fejlsikret tilstand: true
Fejlrapporter for de seneste 3 døgn
Alle fejlrapporter
Udvidelser
Navn: Logitech SetPoint Version: 6.5 Aktiveret: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}
Grafik
Adapter-beskrivelse: NVIDIA GeForce GTX 970 Adapter-drivere: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter-RAM: 4095 Asynkron panorering/zoom: ingen DirectWrite aktiveret: false (6.2.9200.17568) Driver-dato: 1-22-2016 Driver-version: 10.18.13.6175 Enhedsidentifikation: 0x13c2 GPU #2 aktiv: false Producentidentifikation: 0x10de Subsys-identifikation: 29743842 Understøtter H264-afkodning i hardware: No; Hardware video decoding disabled or blacklisted Vinduer med GPU-grafikacceleration: 0/1 Basic (OMTC) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Vigtige ændrede indstillinger
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20160205155049 browser.startup.homepage: https://www.google.dk/?gws_rd=cr,ssl&ei=9AW6VubfCcGC6AS3z52YAQ|about:preferences browser.startup.homepage_override.buildID: 20160205155049 browser.startup.homepage_override.mstone: 44.0.1 browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0.1 gfx.crash-guard.d3d11layers.appVersion: 44.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x13c2 gfx.crash-guard.d3d11layers.driverVersion: 10.18.13.6175 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1455031740 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1455031741 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160205155049 media.gmp-manager.lastCheck: 1455031739 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1455052769 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 0 plugin.state.java: 0 plugin.state.np32dsw: 0 plugin.state.npbattlelog: 0 plugin.state.npctrl: 0 plugin.state.npdeployjava: 0 plugin.state.npgoogleupdate: 0 plugin.state.npican: 0 plugin.state.npitunes: 0 plugin.state.npmeetingjoinpluginoc: 0 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.nppdf: 0 plugin.state.nppicasa: 0 plugin.state.npspwrap: 0 plugin.state.npurlinterceptorplugin: 0 plugin.state.npviewright: 0 plugin.state.npvlc: 0 plugin.state.npwlpg: 0 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1455052769
Vigtige låste indstillinger
JavaScript
Incremental GC: true
Tilgængelighed
Aktiveret: false Slå tilgængelighed fra: 0
Biblioteksversioner
NSPR Forventet minimumsversion: 4.11 Version i brug: 4.11
NSS Forventet minimumsversion: 3.21 Basic ECC Version i brug: 3.21 Basic ECC
NSSSMIME Forventet minimumsversion: 3.21 Basic ECC Version i brug: 3.21 Basic ECC
NSSSSL Forventet minimumsversion: 3.21 Basic ECC Version i brug: 3.21 Basic ECC
NSSUTIL Forventet minimumsversion: 3.21 Version i brug: 3.21
Eksperimentelle funktioner
sorry - I see you got it from failsafe mode true - I asuume you want the regular one:
Programinfo
Navn: Firefox Version: 44.0.1 Build-ID: 20160205155049 Opdateringskanal: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Multiproces-vinduer: 0/1 (standard: false) Fejlsikret tilstand: false
Fejlrapporter for de seneste 3 døgn
Alle fejlrapporter
Udvidelser
Navn: Logitech SetPoint Version: 6.5 Aktiveret: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}
Grafik
Adapter-beskrivelse: NVIDIA GeForce GTX 970 Adapter-drivere: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter-RAM: 4095 Asynkron panorering/zoom: ingen Direct2D aktiveret: true DirectWrite aktiveret: true (6.2.9200.17568) Driver-dato: 1-22-2016 Driver-version: 10.18.13.6175 Enhedsidentifikation: 0x13c2 GPU #2 aktiv: false Producentidentifikation: 0x10de Subsys-identifikation: 29743842 Understøtter H264-afkodning i hardware: Yes Vinduer med GPU-grafikacceleration: 1/1 Direct3D 11 (OMTC) WebGL Rendering: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Vigtige ændrede indstillinger
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20160205155049 browser.startup.homepage: https://www.google.dk/?gws_rd=cr,ssl&ei=9AW6VubfCcGC6AS3z52YAQ|about:preferences browser.startup.homepage_override.buildID: 20160205155049 browser.startup.homepage_override.mstone: 44.0.1 browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0.1 gfx.crash-guard.d3d11layers.appVersion: 44.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x13c2 gfx.crash-guard.d3d11layers.driverVersion: 10.18.13.6175 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1455031740 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1455031741 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160205155049 media.gmp-manager.lastCheck: 1455031739 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1455052769 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 0 plugin.state.java: 0 plugin.state.np32dsw: 0 plugin.state.npbattlelog: 0 plugin.state.npctrl: 0 plugin.state.npdeployjava: 0 plugin.state.npgoogleupdate: 0 plugin.state.npican: 0 plugin.state.npitunes: 0 plugin.state.npmeetingjoinpluginoc: 0 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.nppdf: 0 plugin.state.nppicasa: 0 plugin.state.npspwrap: 0 plugin.state.npurlinterceptorplugin: 0 plugin.state.npviewright: 0 plugin.state.npvlc: 0 plugin.state.npwlpg: 0 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1455052769
Vigtige låste indstillinger
JavaScript
Incremental GC: true
Tilgængelighed
Aktiveret: false Slå tilgængelighed fra: 0
Biblioteksversioner
NSPR Forventet minimumsversion: 4.11 Version i brug: 4.11
NSS Forventet minimumsversion: 3.21 Basic ECC Version i brug: 3.21 Basic ECC
NSSSMIME Forventet minimumsversion: 3.21 Basic ECC Version i brug: 3.21 Basic ECC
NSSSSL Forventet minimumsversion: 3.21 Basic ECC Version i brug: 3.21 Basic ECC
NSSUTIL Forventet minimumsversion: 3.21 Version i brug: 3.21
Eksperimentelle funktioner
I have this same problem, i had to downgrade to older version of firefox .
Nothing wrong with that. I didn't upgrade 43 until .0.4 came out. Install an older version of Firefox {web link}
sorry - I see you got it from failsafe mode true - I asuume you want the regular one:
Don't worry. It's the same information.
Your Vigtige ændrede indstillinger (Important changed settings) shows;
browser.startup.homepage: https://www.google.dk/?gws_rd=cr,ssl&ei=9AW6VubfCcGC6AS3z52YAQ|about:preferences
Did you want the preferences page to also open?
You have one add-on. Please disable it, then restart Firefox
If there is still a problem,
Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)
On the left side of the page, select Appearance. Then select Default.
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
My startpage should be a clean google. I don't know where about:preferences came into play.
When I browse my addons, there is only one (Logitech Setpoint) that is deactivated. I forgot to state that when I initially saw this problem, the first thing I did was to disable all add-ons, which didn't help initially. The appearence is set to standard, which is the only option available (probably danish for default - btw it's annoying firefox runs in danish, in particular when having problems when googling. My Windows is English for the same reason). I can't get rid of the add-on. I removed hardware acceleration and restarted (the setpoint add-on still present but de-activated). Still didn't work.
BUT - I tried to restart firefox with add-ons disabeled (AS I did yesterday, starting out finding the '?' menu. And when restarted it asks me if I want to start in 'failsafe mode' or to 'reset firefox'. I chose the failsafe yesterday, today I used 'reset firefox'. That worked. Now I can connect to the net. Let's see how long it takes before it messes up again :-). By the way my 'Logitech setpoint' add-on still shows up deactivated. Can't seem to rid of that thing.
well - that wasn't long. Back where I started 'connecting'
Got rid of the setpoint add-on by uninstalling the logitech setpoint software. So now my add-ons are clean. It still doesn't work, though.
Is there a more complete way of wiping firefox and starting fro scratch than the one I outlined (which is basically https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer) ?
FredMcD said
Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration. Restart Firefox. Are there any problems?
Still doesn't work with hardware accelleration turned off (I did state that above also, but message apparently drowned in the mess)
Ändrad av major-smit
I've called the big guys to help you. Good luck.
Thanks FredMcD ;-)
Vald lösning
hi, can you please see if uninstalling firefox 44 first and then installing the 64bit version from https://www.mozilla.org/en-US/firefox/all/ does solve this issue for you?
hi, that worked. After uninstall I installed as requested. It worked. Shut it down. Started. Still worked. Did that a couple of times. Then booted. Still worked, I have installed add-ons and plugins, and it still works... Booted - still works. Thanks - but I assume the bug is still in the Danish Firefox. I can live without that, but is there anything you need from me to maybe solve the issue for other users ? Thanks Flemming
64bit builds didn't seem affected by this page loading issue at all.we hope to address the issue in 32bit-builds as well with another update within the next days.
OK, thanks Philipp.