Hello,

This seems very sketchy to me. These days, their are many different scams out there. I would wait until an official member of the staff team replies to assist you. Good luck with your case!

Cheers,

Snowydogs

Mozilla does not provide phone technical support, and never has, nor will they any time in the future. If you want some suggestions on how to scan for malware, I'll provide it below.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• Anti-Rootkit Utility - TDSSKiller
• AdwCleaner (for more info, see this alternate AdwCleaner download page)
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Firefox is a web browser and not a company as that would be Mozilla.

The Firefox browser would never give you a phone number to call nor would it ever refer you to a third-party service, especially one that charges and or does remote access.

Firefox itself does not detect viruses as it is not say a antivirus scanner.

Anyways next time you encounter something like this, ask first instead of after the fact.

Thank you all for your advise. It was very helpful to me. I will follow up on Andrew's suggestions for malware scans.

Hello,

Glad to here that your took the communities advice. We are always here to answer your questions!

Cheers,

Snowydogs