Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Thunderbird 16.0.1, iMac 10.5.8. crashed when I sorted by Subject. Now it wont start even in Safe Mode. Help! @ XPCWrappedNative::FlatJSObjectFinalized

  • 7 svar
  • 2 har detta problem
  • 4 visningar
  • Senaste svar av webrawer

webrawer
webrawer
more options

Thanks for your help! I don't have a virus blocker, so a recent answer does not help. Thunderbird was fine since I installed last week - except i noticed it crashed a couple times when I hit sort by Subject. Now, it crashed on startup. I have restarted and tried Safe Mode, both give me a quick glimpse of the page before it crashes. The only add on is a theme for the header. here is the most recent crash report (i will put the one before Safemode below too - what can I do? thank you so much! Wendy

AdapterDeviceID: 0x 867 AdapterVendorID: 0x10de Add-ons: [email protected]:1.3.9,{972ce4c6-7e08-4474-a285-3208198ce6fd}:16.0.1 BuildID: 20121010150919 CrashTime: 1407864723 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1407526262 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 867 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 110 StartupTime: 1407864716 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 16.0.1

This report also contains technical information about the state of the application when it crashed.

earlier::

AdapterDeviceID: 0x 867 AdapterVendorID: 0x10de Add-ons: [email protected]:1.3.9,{972ce4c6-7e08-4474-a285-3208198ce6fd}:16.0.1 BuildID: 20121010150919 CrashTime: 1407855926 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1407526262 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 867 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 144 StartupTime: 1407855925 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 16.0.1

This report also contains technical information about the state of the application when it crashed.

Thanks for your help! I don't have a virus blocker, so a recent answer does not help. Thunderbird was fine since I installed last week - except i noticed it crashed a couple times when I hit sort by Subject. Now, it crashed on startup. I have restarted and tried Safe Mode, both give me a quick glimpse of the page before it crashes. The only add on is a theme for the header. here is the most recent crash report (i will put the one before Safemode below too - what can I do? thank you so much! Wendy AdapterDeviceID: 0x 867 AdapterVendorID: 0x10de Add-ons: [email protected]:1.3.9,{972ce4c6-7e08-4474-a285-3208198ce6fd}:16.0.1 BuildID: 20121010150919 CrashTime: 1407864723 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1407526262 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 867 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 110 StartupTime: 1407864716 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 16.0.1 This report also contains technical information about the state of the application when it crashed. earlier:: AdapterDeviceID: 0x 867 AdapterVendorID: 0x10de Add-ons: [email protected]:1.3.9,{972ce4c6-7e08-4474-a285-3208198ce6fd}:16.0.1 BuildID: 20121010150919 CrashTime: 1407855926 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 00000000f0dea000 FramePoisonSize: 4096 InstallTime: 1407526262 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 867 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 144 StartupTime: 1407855925 Theme: classic/1.0 Throttleable: 1 Vendor: Version: 16.0.1 This report also contains technical information about the state of the application when it crashed.

Ändrad av Wayne Mery

Alla svar (7)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

webrarer,

Thanks for posting the previous information. Unfortunately those details are not useful. Please post your crash ID https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

webrawer
webrawer Frågans ägare
more options

bp-766f270d-bd14-4f91-a168-bdf7e2140812

thanks Wayne!

webrawer
webrawer Frågans ägare
more options

Hoping someone can help me with this issue soon. Still crashing on startup. Thank you! Wendy

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

crash is @ XPCWrappedNative::FlatJSObjectFinalized https://crash-stats.mozilla.com/report/index/766f270d-bd14-4f91-a168-bdf7e2140812

1. Can you update to version 24? 2. Does problem go away when TB started in safe mode? see https://support.mozilla.org/en-US/kb/safe-mode

webrawer
webrawer Frågans ägare
more options

Thanks Wayne, I tried Safe Mode before posting this and no, it still crashed on start up. And no on version 24, it gives me a slash across the icon. Thanks for the suggestions - any others? thanks!

James
James
  • Moderator
  • Top 10 Contributor
more options

You need OSX 10.6+ in order to use Firefox and Thunderbird 17.0 and newer including current 31.0.

webrawer
webrawer Frågans ägare
more options

Oddly it is working again! Dont know why, but i like it!