Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

Cannot interact with firefox

  • 2 одговорa
  • 1 има овај проблем
  • 8 прегледа
  • Последњи одговор послао Riluske

Riluske
Riluske
more options

I cannot interact with firefox except to type into the address bar:

1. Firefox loads, and I can type into the address bar, but no page will show. 2. I cannot click any of the buttons on firefox (home button, option button) 3. I cannot click the x in the top right corner to exit. I need to exit from the start bar 4. I cannot run a refresh because I can't access the options. 5. I do not seem to be able to get to safe mode when I hold down shift and start firefox

I have tried uninstalling and reinstalling. I doesn't change the problem

I cannot interact with firefox except to type into the address bar: 1. Firefox loads, and I can type into the address bar, but no page will show. 2. I cannot click any of the buttons on firefox (home button, option button) 3. I cannot click the x in the top right corner to exit. I need to exit from the start bar 4. I cannot run a refresh because I can't access the options. 5. I do not seem to be able to get to safe mode when I hold down shift and start firefox I have tried uninstalling and reinstalling. I doesn't change the problem

Изабрано решење

hi, we have seen a couple of reports where external software (like netsupport school) was hooking into firefox causing this - could this be the case on your system as well?

a firefox beta version was just released and has a potential fix for this - could you try it? on the first start it will likely exhibit the same problem, but after you force-close it once and restart the beta build, firefox should hopefully be back in working order: https://www.mozilla.org/firefox/all/#product-desktop-beta

Прочитајте овај одговор са објашњењем 👍 0

Сви одговори (2)

philipp
philipp
  • Moderator
more options

Одабрано решење

hi, we have seen a couple of reports where external software (like netsupport school) was hooking into firefox causing this - could this be the case on your system as well?

a firefox beta version was just released and has a potential fix for this - could you try it? on the first start it will likely exhibit the same problem, but after you force-close it once and restart the beta build, firefox should hopefully be back in working order: https://www.mozilla.org/firefox/all/#product-desktop-beta

Riluske
Riluske Власник питања
more options

That worked! Thank you so much.

I was wondering if it had to do with a monitoring software. This is a work computer that has netsupport on it. This just didn't seem to be an issue in the past.